Airasia Australia Customer Service Phone Number

Phone Number of Airasia Australia is 1860 500 8000 / +61 2 8188 2133 / 1860 500 8000 .
AirAsia, a Malaysia based budget carrier airline company that traces its origin in the year of 1993 and started its services on 18 November, 1996. it has a fleet size of 165 and provides its scheduled flights facilities to nearly 88 domestic and international destinations from its primary hub, Kuala Lumpur International Airport. The other hubs from where are services are given to the customers are listed as Kota Kinabalu International Airport, Penang International Airport, Kuching International Airport and Senai International Airport.
Official Contact Number for All General Inquiries
Phone Number: 1-300-760-330/+86 512 8555 7711/+62 21 2927 0999
Additional Contact Number for Support
Phone Number: +61 2 8188 2133/+852 3013 5060/ +62 804 1333 333
Additional Contact Number for General Services
Phone Number: 1860 500 8000/ +914442948300

It is wholly owned and operated by a privately held company of entertainment and leisure named as Tune Group. In addition to AirAsia, it also act as the parent of Tune Hotels, Caterham Group, Queens Park Rangers, ASEAN Basketball League and Tune Tones.

In order to serve the needs of millions people, the company works in partnership with many other airlines listed as AirAsia India, AirAsia Japan, AirAsia X, AirAsia Zest, Indonesia AirAsia, Philippines AirAsia, Thai AirAsia and Thai AirAsia X.

The working slogan of the company is “Now Everyone Can Fly” and is headquartered in Kuala Lumpur International Airport, Sepang, Selangor, Malaysia. It also allows the people to book the flight online through its official website “www.airasia.com”. Furthermore, a customer benefit program named as BIG Loyalty Programme is also sponsored by the airline company. In this scheme, people can earn rewards miles while traveling through AirAsia. As of 2013, the company generated a total revenue of US$ 1.58 billion.


Airasia Australia Address


The address of Airasia Australia is Australia.

Airasia Australia Website


The Website of Airasia Australia is www.airasia.com.

Airasia Australia Customer Support Service Phone Number


The customer support phone number of Airasia Australia is 1860 500 8000 / +61 2 8188 2133 / 1860 500 8000 (Click phone number to call).



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The postal and official address, email address and phone number (helpline) of Airasia Australia Service Center and Airasia Australia customer service phone number is given below. The helpline of Airasia Australia customer service phone number may or may not be toll free.

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Airasia Australia Phone Number Customer Service

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Airasia Australia Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Paul CallsSep 07, 2016

Mr. Paul On Phone To Airasia Australia Service
There is a lack of response from AirAsia. I contacted them via their online webpage two weeks ago and have still had no response. Customer care is very poor. It would be nice to have somebody to talk to directly. I'm still waitng on LIVECHAT, and have been for over half an hour, only another 26 minutes to go.

Reply
Customer care female
Ms. Steffy Mathew CallsAug 27, 2016

Ms. Steffy Mathew On Phone To Airasia Australia Service
My name is steffy and i booked ticket for my mother with wheelchair assistance, but while boarding from cochin, they are saying you didnot book. I am really tensed because my mother is sick and she is travelling from cochin to melbourne. Phone :+61469165991
This is not a fair experience from airasia.

Reply
Customer care male
Mr. Ed Visser CallsJul 04, 2016

Mr. Ed Visser On Phone To Airasia Australia Service
YOUR AIR ASIA PHONE NUMBER 1-300-760-330 AS STATED ABOVE IS NOT CONNECTED. Please give me a phone number for air asia, perth, austraslia to phone.

Reply
Customer care male
Mr. Michael CallsJun 29, 2016

Mr. Michael On Phone To Airasia Australia Service
Hi
You have delayed my wifes flight from Manilla to KL by four hours. This is ridiculous because the KL connecting flight to Australia she will miss now. This totally unacceptable. My wife and I have caught over 50 airasia flights. So what are you going to do to for this. This is an unacceptable delay.

Reply
Customer care female
Ms. Jill Boyle CallsMay 24, 2016

Ms. Jill Boyle On Phone To Airasia Australia Service
Big No. 1860007350. Phone 0418410039
Booking 199RJY Jill and Hugh Boyle. Return flight 27/7/2016 Denpasar to Perth. This booking has disappeared when I made a further return flight booking JL1WJH on 20/7/2016 as we do not know which return date we will require. This booking number JL1WJH confirmation was emailed to my emergency contact nick75@gmail.com. I need this to be forwarded to myself hughboy@iinet. Net. Au and also confirm that booking Denpasar to Perth 27th July is still active.

Reply
Customer care male
Mr. Jim Doherty CallsMay 12, 2016

Mr. Jim Doherty On Phone To Airasia Australia Service
Good morning from New Zealand. I'm the director of Global Sports and Events in Auckland NZ. I'm trying to get hold of Krystle Ng Mei Ee Air, Aisa Sales and Distribution Manager. I have sent her an email, but the email bounced back. I called your sales office in Australia who said they would pass on my message and also asked me to send a email to aax_groupdesk@airasia.com, but still have not got a reply. Could someone please reply and advise me who in the sales team I could talk to. I have a group booking I want to talk about.

Reply
Airasia Australia Customer Service Care Phone Number 248800
Mr. Robert Mcvey CallsDec 22, 2015

Mr. Robert Mcvey On Phone To Airasia Australia Service
Robert Mcvey is my name and I am booked on morning flight 31st January 2016 from Gold Coast to KL then onto Phnom phen. I received my itinery, but it got accidentally deleted. My phone number is 0449 147 613, and my email is roberteebob@yahoo.com. Au. Could you please resent my itinery. Many thanks, Rob.

Reply
Airasia Australia Customer Service Care Phone Number 245877
Ms. Diane Dovaston CallsNov 25, 2015

Ms. Diane Dovaston On Phone To Airasia Australia Service
My number is 0408 33 22 15 Australia. My case number Is CAS-12973833-7P4YZV. I cant get a hold of any one, I am about to book flights and need to use my credit can I please get someone to call me it has been almost four weeks. I was told ten day. Thanks you.

Reply
Customer care male
Mr. Warren CallsNov 17, 2015

Mr. Warren On Phone To Airasia Australia Service
Been trying to contact Airasia, but the phone number has been disconnected we need to change our flights due to my daughter being admitted into hospital can anyone help.

Reply
Airasia Australia Customer Service Care Phone Number 244325
Ms. Izlima Kareem CallsNov 09, 2015

Ms. Izlima Kareem On Phone To Airasia Australia Service
Been trying to contact air Asia Australia call centre to follow up on a change they promised to make six days back (which was suppose to be done within 48 hours), calling since nine am and yet to get through to anyone except a recording that keeps saying the call canter agents are busy. This is so frustrating.

Reply
Customer care female
Ms. Lilin Peng CallsSep 26, 2015

Ms. Lilin Peng On Phone To Airasia Australia Service
Hi, my booking number is YGSQHD and I realized I have made a typo for my email address. Is it possible to receive my itinerary to my email address, which is ashleypeng15@gmail.com instead of the one with. CmHope to hear from you soon thank you.

Reply
Customer care female
Ms. Ngachi Cheung CallsSep 01, 2015

Ms. Ngachi Cheung On Phone To Airasia Australia Service
In 28/12/2014 airasia is was cancel the fly from perth to HongKong. And tge day I do my online refund until now 1/9/2015 I still didn't get all my refund. I send my last five months bank statement to airasia e-from, but still no one get back to me what happened Even I call the service center the stuff can not help anything and never get back to me. All the service is very very poor. I feel very upset with this airasia company. If my first to book and my last time too. I hope this email can help me find out the problem. Is been nearly a year from my refund.

Reply
Customer care male
Mr. Senthil Kumar Vairam CallsAug 24, 2015

Mr. Senthil Kumar Vairam On Phone To Airasia Australia Service
Baggage lost -from Tiruchirapalli to Sydney on your flight on 23/08/2015(AK24 and D7 222). My PNR number is YCCLQP.

Reply
Airasia Australia Customer Service Care Phone Number 230402
Ms. Yon Yon Lim CallsJun 16, 2015

Ms. Yon Yon Lim On Phone To Airasia Australia Service
Bought a ticket online from Mel. To Kul. From 21 Sept. To 26 Oct. Made payment through Paypal. No flight schedule or ticket issued. Anxiously waiting respond. Thank You.

Reply
Customer care male
Mr. Matt Wilkinson CallsApr 07, 2015

Mr. Matt Wilkinson On Phone To Airasia Australia Service
I am still waiting over 30 days for a refund that apparently has been processed On top of this the customer service in Indonesia was disgusting And i also have not been credited with any of my BIG pointsThis is absolutely disgusting on air Asia's behalf to have more no's than yes and to have services that no one can use like the ask Asia app that takes hours to get on and you only have ten minutes to resolve an issue, but the person on the end doesn't talk every minute.

Reply
Customer care female
Ms. Karen Stone CallsMar 30, 2015

Ms. Karen Stone On Phone To Airasia Australia Service
I have mistakenly set up two Big Shot accounts. I cannot receive my information for my upcoming flights. I can only receive information for a flight I went on last year. The information is connected to my email address so how can I delete the old account so as to receive information for my up upcoming trip? My previous Big Shot account number is 2440055171. My new one is 4310119755. I need to keep the new one as my upcoming trip is linked to this number. Thank you Karen Stone .

Reply
Customer care female
Ms. Loris Simkin CallsMar 22, 2015

Ms. Loris Simkin On Phone To Airasia Australia Service
I booked a flight from Perth to Dempasar in September 2014 depart 26/3/15 return 2/4/15. In January I needed to change to 6/4/15. I did this and saw that the details were changed. Now four days out from flying I find that the return flight was not processed. I rang AirAsia and was told this and that I would have to pay to get the flight changed. I called back and was told by Alex that it was a AirAsia problem and that no charge would apply, I had to call Indonesia to set it up. I called 6221 2927 0999 as he told me and then after having a hard time understanding the lady I had to pay $286 to get the return flight fixed to 6/4/15. I have just noticed also she has not given me luggage to come back with I am not happy and am distressed about all of this. Plus I spent an hour on an international call so my phone account will be big. I want compensation for this mix up and my expenses. Loris E Simkin0400 713 075 The booking on QZ548.

Reply
Customer care male
Mr. Ry Mandal CallsMar 16, 2015

Mr. Ry Mandal On Phone To Airasia Australia Service
After repeatedly calling Airasia. six times And getting a recorded message detailing flight numbers I'm not happy. I need to speak to a human. Manage my booking is NOT activating. So HOW can I manage my booking .

Reply
Customer care female
Ms. Joanna CallsMar 07, 2015

Ms. Joanna On Phone To Airasia Australia Service
I have been trying to call the Call centre it was a recorded message then it hung up on me. My daughter is due to fly out from Bali this morning and she got an email just after midnight saying she has outstanding balance of idr 400, 000. I paid the flights months ago there is no outstanding balance.

Reply
Customer care male
Mr. Nhut Duy Le CallsJan 16, 2015

Mr. Nhut Duy Le On Phone To Airasia Australia Service
My name is Nhut Duy Le, Booking Number LFVL4H for the flight D7 221 departing from Sydney on Mon 24 Nov 2014 that you cancelled. I got a Refund Case Number : 9314681-NM0BKT, validated 0001149. As your policy stating in your letter to me, I should be refunded within 30 working days after the 4th DEC 2014. Before that, in another letter, you informed that you had sent my booking LFVL4H for full Refund processing on 29 October 2014 and the amount would be debited back to my PayPal account and the process might take up to 14 working days ? Up to now, both letters were not realized yet. So, I remind you nowfor the last time that you should do your best, for fear that my patient expectation would become worse. Truly yours, .

Reply
Customer care female
Ms. Jacqueline Glossop CallsJan 13, 2015

Ms. Jacqueline Glossop On Phone To Airasia Australia Service
Why i can't contact anyone from air asia about a mistake made on a booking live chat is not long enough i want to speak someone.

Reply
Customer care male
Mr. Zac Carroll CallsJan 09, 2015

Mr. Zac Carroll On Phone To Airasia Australia Service
After several attempts to speak to a service executive I kept being cut off after 11 - 12 minutes. My itinerary has not been received after being informed it would be sent soon back in October 2014.

Reply
Customer care male
Mr. Simon Lamplugh CallsDec 29, 2014

Mr. Simon Lamplugh On Phone To Airasia Australia Service
I purchased three tickets (booking number ZDBCGJ on Dec 28 to travel Bandung to Singapore in June 2015- 6. five months from now Each was $69. 60. Immediately after I confirmed payment I realized that I had erroneously bought them for the day prior to my intended travel date. I promptly called customer service who issued new tickets for an additional charge of $89. The customer service executive was very helpful, however, I was disappointed in what must be his interpretation of AirAsia policy. I am sure that any reasonable assessment of this situation would recognize that as a loyal customer (

Reply
Customer care female
Ms. Lorna Westlake CallsOct 19, 2014

Ms. Lorna Westlake On Phone To Airasia Australia Service
I have just booked an airline ticket from Perth Western Australia to Bali departing for 24 April 2015 and returning four May 2015. Please advise me as to whether my booking has been confirmed.

Reply
Customer care male
Mr. Dr Norman DENNIS CallsJul 08, 2014

Dr Norman DENNIS On Phone To Airasia Australia Service
I have submitted several 'appeals' to have my flight booking canceled, because I have an emergency call-up from a hospital in Perth to present for surgery on Monday 14th July. I had booked to fly to Kuala Lumpur on Friday 11th July. I need to have authorisation to travel at a later date, when I have recuperated from surgery. I need a response now, Booking number H879KS

Reply
Customer care female
Ms. Jessica Wardhaugh CallsJun 15, 2014

Ms. Jessica Wardhaugh On Phone To Airasia Australia Service
Your website has serious malfuntion. I login and try to manage booking. It opens to new page to login again. And then again. Your call centres are very slow. Its cheaper to fly with other airlines when you spend three hours.

Reply
Customer care male
Mr. ivywang CallsJun 02, 2014

ivywang On Phone To Airasia Australia Service
Dear Sir/Madam, Refer to our booking no.H7ENGC our trip back from Melbourne to KLIA2 flight D7215 on 17-05-2014. We found that one of our bags was missing. Already made report@KLIA2, but there was no Response. Please check who was on duty that morning because she did not put the tag/sticker on the bag. so the bag failed to reach KLIA2. Your attention and quick response is most appreciated. TQ ivy

Reply
Customer care male
Mr. Yap Yee Seng CallsOct 15, 2013

Mr. Yap Yee Seng On Phone To Airasia Australia Service
I have booked flight from Kuala Lumpur for a Nepalise yesterday. I have mistaken the Guess name which with my name. Can I change the name ? The birth date is correct with the Nepalise. What can I do to? Can refund and book again ? The flight date is 23th October 2013. Please call me 0163327183 or 0162866112!

Reply
Customer care female
Ms. hindocha CallsOct 01, 2013

Ms. hindocha On Phone To Airasia Australia Service
My flight has been cancelled to Bali on the 8th and I can not get through to you. My number is +61458727482. Flight number is QZ 8419.

Reply
Customer care female
Ms. Lyn CallsAug 26, 2013

Ms. Lyn On Phone To Airasia Australia Service
I have been trying to get through to someone at air Asia to confirm my booking and the phone just keeps dropping out. Could someone please call me to confirm my booking?

My number in Australia is 0407455011

Thanks Lyn

Reply
Customer care female
Ms. Terri Burden CallsJul 03, 2013

Ms. Terri Burden On Phone To Airasia Australia Service
can you please check if my husband left his mobile phone aboard your flight #QZ8417 bound for Bali Tuesday evening from Perth International Airport at 8.05pm 2/7/13.

He thinks he may have dropped it on the flight.
It is a Samsung Galaxy S3.

He is in Bali at the moment. His name is John Burden.
His booking number for the flight was O53KVL.

Your urgent response would be very much appreciated.
thank you.

Reply
Customer care female
Ms. MB CallsJun 25, 2013

Ms. MB On Phone To Airasia Australia Service
I HAVE CHARGES ON MY MASTERCARD, WHAT ARE THEY FOR????????
IRASIA X L6G88S PAYPAL COM AUS
85133403164323468147629 $219. 97
12 June 2013 AIRASIA X N7E5SS PAYPAL COM AUS
85133403164323468147678 $236. 21
12 June 2013 AIRASIA X R65L2F PAYPAL COM AUS
85133403164323468147645 $221. 03
I HAVE HAD NOTHING, but BAD EXPERIENCE WITH AIR ASIA. THE HARDEST AIRLINE IN THE WORLD TO TRY AND CONTACT,LOW COST, "RUBBISH"' WITH ALL THE ADD ONS IT IS MORE EXPENSIVE THAN BETTER AIRLINES. I AM SURE PEOPLE WILL WORK THIS OUT.
VERY VERY ANNOYED

Reply
Customer care user complaints