Cignal Customer Service Phone Number

Phone Number of Cignal is 1-800-10-244-6251 / (02)-244-6251 (Metro Manila) .
Cignal is mainly termed as Cignal Digital TV, a Philippines based one of the maiden DTH satellite providers that serves households and commercial subscribers through the Direct Broadcast Satellite (DBS) technology. The DTH service provider company offers nearly ninety six channels, which broadcasts under free-to-air, Standard Digital (SD), and High-Definition (HD). The company offers channels like Sports, General Entertainment, Lifestyle, Music, Religious, News, Kids, Educational and various others. Cignal has got the slogan Just Awesome.

Cignal Sales Hotline number


For different types of sales queries and questions, customers can use the below mentioned number
Customer Care Number to get help from the required officials
Phone Number: (02) 273 2222

Customers calling from outside the Manila area can contact the official contact Number of Cignal
Phone Number: 1-800-10-2446251

History


Cignal was introduced in February 2009 with the name of 'Cignal Digital TV'. The headquarters of the DTH satellite provider company is located in Metro Manila, Philippines. Cignal is a unit of MediaScape, a DTH satellite provider and broadcast radio Network Company and a wholly-owned subsidiary of MediaQuest Holdings Incorporation.

Important Contact Details of Cignal


Cignal has provided different mediums for its customers to communicate with them. Customers can use these different mediums for different types of queries. The different types of contact numbers available for customers are written below.

Contact Us Page of Cignal


For customers satisfaction and assistance, the company officials have provided various mediums through which you can contact the customer service representatives of Cignal. From the contact us page of the company the customers can choose a required option to contact the company officials. The link that will directly take you to the official contact us page of the company is mentioned below:
http://www.cignal.tv/Article.aspx?id=1010


Cignal Address


The address of Cignal is Metro Manila, Philippines.

Cignal Email Address


The email address of Cignal is care@cignal.tv.

Cignal Website


The Website of Cignal is www.cignal.tv.

Cignal Customer Support Service Phone Number


The customer support phone number of Cignal is 1-800-10-244-6251 / (02)-244-6251 (Metro Manila) (Click phone number to call).



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The postal and official address, email address and phone number (helpline) of Cignal Service Center and Cignal customer service phone number is given below. The helpline of Cignal customer service phone number may or may not be toll free.

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Cignal Phone Number Customer Service

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Cignal Source of Knowledge


en.wikipedia.org/wiki/cignal_digital_tv
www.cignal.tv/article.aspx?id=21
www.cignal.tv

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Cignal Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Michael Albino CallsMar 31, 2018

I have two units of Cignal with account number 9006906109. Am updated on my payment. Right now I am having problems with system and this is going for two days now. The screen says no signal received by the set up box. Honestly I am not satisfied with Cignal if you can not do something the my request is to cut off my acct and I will stop paying. Let this be put on the record.

Reply
Customer care female
Ms. Jojie Catherine G. Subaly CallsOct 03, 2017

Ms. Jojie Catherine G. Subaly On Phone To Cignal Service
GOOD DAY

kINDLY CHECK OUR CONNECTION BECAUSE THERES NO CHANNEL. IT APPEARS IN THE MONITOR "EO6 this smart card is not authorized" what does this mean?

our address is located in Wahigan, Pagalungan Cagayan de Oro city (Celso G. Gambuta).

Reply
Customer care female
Ms. Josefina CallsSep 21, 2017

Ms. Josefina On Phone To Cignal Service
PLEASE ACTIVATE MY ACCOUNT 9024437824 already paid. Need your answer as soon as possible thank u.

Reply
Customer care female
Ms. Josefina CallsSep 21, 2017

Ms. Josefina On Phone To Cignal Service
This is my account number 9024437824, I paid already, need the activation of my account. Hoping for your immidiate answer.

Reply
Customer care female
Ms. Norma Vinoya Pardinez CallsJul 14, 2017

Good day, Its been nine days that our Cignal TV has been Installed, But until now its not working "The Smart Card is unable to recognize" Please fix this its been a week.

Reply
Customer care male
Mr. Rolando H, Tan CallsSep 12, 2016

Mr. Rolando H, Tan On Phone To Cignal Service
My cable signal could not show any channel i do no why please help me how to operate my number is 09391271669. Thanks.

Reply
Customer care male
Mr. Win CallsSep 05, 2016

Mr. Win On Phone To Cignal Service
Can some one call me. I want to add Aaron chanell. Adds onn promo. 09295002730.

Reply
Customer care female
Ms. Mercelita Padua Mancile CallsAug 27, 2016

Ms. Mercelita Padua Mancile On Phone To Cignal Service
Our remote controller is not working. We already replace with new battery, but still not working. Can we request for a replacement? my account number is 9009840281.

Reply
Customer care female
Ms. Ammie Barawid CallsAug 06, 2016

Our Cignal TV was cut-off last tuesday Aug two, i paid off our bill Wednesday, Aug three, but until now Aug six, our TV is still not shiwing cable channels. What should we do? Thanks. If this will not be resolve until Sunday, please get your box. We will unsubscribe to your company. I think five days is enough for you to get us connected.

Reply
Customer care female
Ms. Myrna Durana CallsAug 02, 2016

Ms. Myrna Durana On Phone To Cignal Service
Gud day, ngload po aq kanina ng 300 pero gang ngaun hnd p po pumpasok ung load, . Thru epinoy load po aq ngload, . Refrnce numbr po ng confrmation s 08910901069, . Cgnal acct num 21338897, .

Reply
Customer care male
Mr. Jayson Duelas CallsJul 30, 2016

Mr. Jayson Duelas On Phone To Cignal Service
I ALREADY CONTACT YOU COMPLAINING THE PROBLEM OF MY DIGIBOX BECAUSE UNTIL NOW THERE IS VIDEO WHICH THERE IS YOU CALL INFO COMMERCIAL BELOW THE MONITOR OF MY TV. ITS SO VERY DISAPPOINTING THAT AFTER MAKE YOUR TROUBLE SHOOTING STILL NONE. I HOPE YOU CANT FIX THIS PROBLEM OTHERWISE I WILL CANCEL OR THE SERVICE AND CHANGE WITH OTHER CABLE PROVIDER.

Reply
Customer care female
Ms. Glenda Nonat CallsJul 25, 2016

Dear Sir/Madam,

I am Glenda Nonat from General Trias Cavite I am currently calling hotline for the service center that Cignal Office give to me. But unfortunately I haven't had a chance to contact.

Reply
Customer care female
Ms. Theresita Apostol CallsJul 15, 2016

Ms. Theresita Apostol On Phone To Cignal Service
Please advise us ASAP on what we should do regarding our digital box. When we open the digital box there is an instruction to insert the smart card properly. We have done this repeatedly, but still the instructions likewise repeatedly appear in the TV monitor our acct. Number is 9017441242.

Reply
Customer care female
Ms. Theresita Apostol CallsJul 15, 2016

Ms. Theresita Apostol On Phone To Cignal Service
When we open our cable this morning only, there is an instruction to insert our card properly in the box. We have done this repeatedly, but we can not still have connection.

Reply
Customer care male
Mr. Romeo C. Dalumpines CallsJul 15, 2016

I am complaining lady personnel Coleen of JAGUZ MARKETING/Cignal in San Fernando Pampanga. Should be taught about customer relations. Was promised an after lunch schedule of pull out and install of unit today. Made follow-up calls at 12:52 PM, 1:27 PM and 3:12 PM, but was told "can not you just wait until the installer arrives? You March reach me at 09086451692.

Reply
Customer care female
Ms. Argielyn CallsJul 12, 2016

Ms. Argielyn On Phone To Cignal Service
HELLO

please advise why we do not have signal up to now. When we switch on our digital box it always appear on our TV screen that "technical problem". How and when we got signal so that we can see our favorite program. Account number 9011786922
account name meszel s. Conzarba.

Reply
Customer care female
Ms. Dearlin Candidier CallsJul 12, 2016

Why its so hassel to have a Cignal your installer is already get my payment sadenly they do not accept my prof of income as a recquerments accourding to your Google post one of a recquerments is alotment form becouse i do not have a billing yet we are newly transfer her in molino please do a action before i go to d. T. I and complain.

Reply
Customer care male
Mr. Ronnela Beltran CallsJul 11, 2016

Mr. Ronnela Beltran On Phone To Cignal Service
TO WHOM CONCERNED,

LAST WENESDAY PA NAINSTALLED PERO TILL NOW HINDI PA RIN ACTIVATED SABI TUMAWAG PERO HALOS WALA NA KO NAGAWA SA BAHAY DAHIL PALAGI KO HAWAK PHONE KO PAG AANTAY NG CALL NYO.

Reply
Customer care male
Mr. Benrus M. Aquino CallsJul 08, 2016

Mr. Benrus M. Aquino On Phone To Cignal Service
Good evening. Please advise why we do not have signal up to now. This morning at around 6:30am power failure occured. After two hrs., the power was resumed, but when we switch on our digital box, no more signal and programs. On the TV screen the "Technical problem" always appear every time we switch on. Please advise on how we can activate so that we can see our favorite programs. Thanks in advance.

Reply
Customer care female
Ms. Jeeara Mae Kristine Reyes-cabalang CallsJun 27, 2016

We have a problem regarding the Cignal. Nagload po kami last saturday and it was being activated. Kaso yong nakalagay sa screen is E04 This channel is no longer available for viewing. Tumawag na ako five beses sa hotline pero wala pa rin nangyari. Sinasabi lang ng mga agent na maghintay after 12hs. Ilang 12hrs na yong hinintay namin. Mas malaki pa yong load na nagamit namin sa pantawag sa nyo kaysa load Cignal. Sana naman ma solusyonan nyo ito. Ito po yong acct number 18344230.

Reply
Customer care male
Mr. Alberto E. De Castro CallsJun 14, 2016

My Cignal Account No. 11013246 was declared invalid as appearing in the TV screen. I have just loaded the amount of P'430. 00. My Cignal card number Is 000035112895. Please give advise what proper action would i take. Thanks.

Reply
Customer care male
Mr. John Breis CallsJun 08, 2016

Mr. John Breis On Phone To Cignal Service
What should i do to my box? it says re-insert Smart Card properly to resume programming. I have done it many times and even open my box for 24 hrs there's still no change. I have already brought to my installer they said they will bring it to your head office. How true is this? Please reply ASAP. Thanks.

Reply
Customer care female
Ms. Maria Loreto S. Cabardo CallsMay 17, 2016

Sent me Cignal phone number cebu, bill already paid, still need to activate no phone number of Cignal cebu dis my valid email ID you are not satisfied, just sent me a phone number of Cignal cebu.

Reply
Customer care male
Mr. Joselito Reyes CallsMay 17, 2016

Mr. Joselito Reyes On Phone To Cignal Service
Matagal na kming bayad sa aming application, 2 box ang apply nmin at bayad na kmi, pro up to now e hnd pa naikakabit? Ano po ba ang pwde nyong gawin? Salamatpo.

Reply
Customer care male
Mr. Jose P. Parreño CallsMay 12, 2016

Mr. Jose P. Parreño On Phone To Cignal Service
My channels is limited only to abs cbn sport and action, other channels like hbo, star movies, hyper, cartoon network, disney channel and other channel, all fm and am is not already available.

Reply
Customer care female
Ms. Emily Chua Milanes CallsApr 08, 2016

Ms. Emily Chua Milanes On Phone To Cignal Service
It's been five days. I still didn't have the line activated. The technician said two days to have it activated. Payments are complete. Please explain.

Reply
Customer care female
Ms. Isabel C. Kazadi CallsApr 05, 2016

Ms. Isabel C. Kazadi On Phone To Cignal Service
Regarding to my account number 9019576897 in the name of Mrs. Isabel C. Kazadi , Which was activated yesterday afternoon. I applied PLAN 290 and paid P 1600 for fees. But Now I just received text from your office that I am activated under PLAN 490. Please follow my application form. Because I will not honor any Bill of PLAN which I never applied for it. Thank you. Isabel C. Kazadi
signed.

Reply
Customer care male
Mr. Jonvie CallsMar 12, 2016

Good pm po ask ko lang bakit wala parin kaming connection sa Cignal nagbayad naman po kami ito po acct number is 90065122704 at walang bill na dumarating sakin.

Reply
Customer care female
Ms. Frances Donna S. Fajardo CallsMar 08, 2016

Ms. Frances Donna S. Fajardo On Phone To Cignal Service
Good afternoon. I just would like to know the detailed info of my bill amounting to 1630. 10. Please enlighten me how it reached said amount wherein fact i paid 1700. 00 last December 23, 2015, thus, making my bill for December 2015 178. 49 which is due December 30, 2015. So to make it short, it shsould be 1200 for January and February plus the remaining balance for dc. Which is 178. 49. Total should be 1378. 49. Please clear me of this questionable amount soonest possible time so i could settle my bill and get me connected. Thank you so very much.

Reply
Cignal Customer Service Care Phone Number 252341
Ms. Ces Repiso CallsJan 26, 2016

Ms. Ces Repiso On Phone To Cignal Service
Regarding with the billing,
there is additional 336. 00 to pay, which is not included with the monthly payment 1, 220. 00. Would i know 336. 00 for ?

account name : alexander sanez
acct. : 9000989789.

Reply
Cignal Customer Service Care Phone Number 251222
Ms. Charmaine C. Ligon CallsJan 14, 2016

Hi. Our Cignal kit was installed last January eight, 2016 and up to date Jan. 14, 2016. We have no signal on our Cignal TV. May i know how long will it take to process our application. We are from marilao, bulacan. Thanks.

Reply
Cignal Customer Service Care Phone Number 250680
Ms. Arlene Floresto CallsJan 09, 2016

Ms. Arlene Floresto On Phone To Cignal Service
How come we no longer have the Solar Sport TV Channel 55? I am a fun loving weekly Golf tournament swatcher every weekends. If we can not get back the Solar Sports Channel, May I request to downgrade my box to P490. Oo monthly from P930. 00 I pay as Monthly Charge with Solar Sports. Thank you for your immediate actions.

Reply
Cignal Customer Service Care Phone Number 250388
Ms. Juliet Luat CallsJan 06, 2016

Ms. Juliet Luat On Phone To Cignal Service
Please advise why the connection was cut off for this account number 9008749566

Payment has been made accordingly on these dates. Dec 28 Php 890. 00 at BDO SM Bicutan
Dec 30 Php 40. 00 at 7-11 Salinas, Bacoor Cavite
7/11 Reference number 15863280751D735

Please call me at 0917-5798471 or 0916-2550900.

Reply
Cignal Customer Service Care Phone Number 249919
Ms. Estela F. Esparaguera CallsJan 02, 2016

Hi good day, ask lang po sana ako bakit mag inactive ang Cignal account, every month naman cxa may load. Ganito po kasi, may costumer ako na nagpaload ng Cignal lite last December 22 hanggang December 30 hindi pa lumabas ibang channel, so pagka December 31 nag load ulit ako, hindi pa din pumasok hanggang ngayon, tsineck ko ang Cignal expiry, ang reply in active Cignal account. Bakit po cxa magkaganun na monthly naman po cxa may load. Account no 4616177.

Reply
Cignal Customer Service Care Phone Number 249487
Mr. Sherwin Lopez CallsDec 29, 2015

Good noon sir/maam, may I seek your help regarding my Cignal account. Yesterday I bought load (Cignal lite100) and the reloader already received a confirmation, but still we can not access. We bought another load this morning, but still we can not access. Acct 14190190Acct name: Sherwin Lopez Thank you.

Reply
Cignal Customer Service Care Phone Number 242974
Ms. Devanne Rose Sarmen CallsOct 27, 2015

I have loaded my Cignal account which is 5881329 last October 12, 2015, but today October 27, 2015 it was cut there is no viewing anymore. Please help us to view back our Cignal since it is not expire yet. Looking forward for your quick response. Thank you and good day.

Reply
Cignal Customer Service Care Phone Number 242795
Ms. Rhigelyn Ordines CallsOct 25, 2015

Good day I would like to ask help from your customer service regarding our Cignal Prepaid SD with account number 5604261. Will you please re-track this account, I loaded this last night and it respond with the confirmation that the load was processed, but still there was no viewing happen. Looking forward for the response of this complaint. Thank you.

Reply
Customer care male
Mr. Rennie D. Gregorio CallsSep 27, 2015

I have not been able to connect to your website for almost a year now. I use www. Cignal. Tv as your website to no avail. I am not sure what the problem is in accessing your website. I had consulted SMART/PLDT, Dell, Microsoft about this issue. Everyone of them told me that there is no problem at their ends. In fact we spent so many hours trying to get it fixed, but still could not get it done. Am I in your list of undesirable client, although, I have been with Cignal for five years now. Any assistance you provide in accessing your website will be greatly appreciated. My Cignal Acct. No. 9002756501. I hope my complaint does not fall into deaf ear.

Reply
Cignal Customer Service Care Phone Number 235157
Ms. Jean Pitogo CallsAug 13, 2015

Our account number is 9011737050 and our plan consist of three boxes. We are not able to pay our Cignal post paid plan for 3months. When we pay at least one month bill only the box that was activated was only one box. I have questions. 1. Can we make adjustment with our plan? We are paying for three boxes. Can we deactivate the two boxes and will pay the one box only?2. Does it have an adjustment also with our monthly bill?3. If above inquiry is possible what are the things that we must do.

Reply
Customer care female
Ms. Joffrey P. Oraye Jr CallsJun 25, 2015

Ms. Joffrey P. Oraye Jr On Phone To Cignal Service
Before delivery of billing statement I paid my account which is 1, 350 for the month of May, 2015. I paid my bills thru Seven Eleven near Fairview Mall and T. Sora. Unfortunately when I received the the billing statement I receive a notice of disconnection that I haven't paid the said account. To avoid hassle I paid the said amount. But this month of June, again, I receive another notice of disconnection. How come that this things happen when I used to pay my bill on time. Here's my account No. 9009089756.

Reply
Cignal Customer Service Care Phone Number 226844
Mr. Ma.rizalito D.c Galang CallsApr 28, 2015

Good Day I've already paid my payments two days ago, but still my Cignal account is disconnected. Heres my account number. 9010359745, I've paid my bills thru BAYAD CENTER reference number. TPA2862/2862 1-191 thanks and please activate my account.

Reply
Customer care male
Mr. Jose D.andal CallsFeb 16, 2015

I've made my payments two days ago still my Cignal account is disconnected how many days will it take to reconnect again. My account number is 9009380205. I have made my payments through LBC with reference number1-2076822084353. Thank you. I hope you will attend to this concern immediately.

Reply
Customer care male
Mr. Marvin CallsFeb 13, 2015

Mr. Marvin On Phone To Cignal Service
I pay my bill a weeks ago and until today we do not have any channels appear on the screen for five months we still do not have any channels i already contact your costumer service and still nothings work. Here are the account number 9009133291 and the account name. Rachel Dy Velicaria.

Reply
Customer care female
Ms. Mylah Olimpo CallsFeb 13, 2015

Ms. Mylah Olimpo On Phone To Cignal Service
We've paid our bill two days ago and the premium channels we're subscribed to are still inaccessible. How long will it to you to restore those channels. We will billed for them this month and yet it's been days now that we do not have access to them. Please help.

Reply
Customer care female
Ms. Maria Adele D. Enriquez CallsFeb 06, 2015

Ms. Maria Adele D. Enriquez On Phone To Cignal Service
I am Maria Adele Enriquez with account number 12171865 prepaid plan 430. My unit was installed last December six which was covered with a two months free promo. Considering this, i made my first payment last February five with reference.

Reply
Customer care male
Mr. Rex CallsJan 02, 2015

Mr. Rex On Phone To Cignal Service
The customer service for signal outside CEBU: When you dialed the number given above it tells the operator that "the number you've dialed is incorrect" I'm using a mobile phone

Reply
Cignal Customer Service Care Phone Number 210465
Ms. Grace Ann Pamad CallsDec 28, 2014

can i ask if you honored a electric bill if not 18K up because we have a Cignal box, but the man said Cignal can approved the requirements if the bill is not 18K you can not approved it.

Reply
Customer care female
Ms. Rosella Fale CallsDec 20, 2014

Ms. Rosella Fale On Phone To Cignal Service
We lost connection since 18th of December 2014, we have sent some email no response, we informed already the installer Francis no response also we tried to call the main office that they gave also no one is answering. For how long we have to wait at the same time my bill is going without using it. Please assist date installed 19th of August 2014, Account number is 9011214589Dasmarinas, Cavite.

Reply
Customer care female
Ms. Mary Emylyn Tabaco CallsDec 18, 2014

Good afternoon,I have loaded our Cignal account this morning, till now no network, no channels. It says "please re-insert the Smart Card properly to resume programming. " But the smart card is inserted properly. Kindly assist me on this matter. Appreciate your immediate response. Thanks.

Reply
Customer care female
Ms. Elizabeth F. Ofrasio CallsDec 05, 2014

Ms. Elizabeth F. Ofrasio On Phone To Cignal Service
I request your good office to look into the dispute on payment that i made since the time Glenda has destroyed our sattelite since in my account i was paying two boxes, last October 2, your technician came and fixed only one box, It was just last Monday December, five when it was put to work. So I was expecting that you may have adjusted payment that i should have incurred, to make it short i expect adjustment since the time of glenda, and make it a point that only one box amounting to a single plan should be charged on me from Oct to 4th of December.

Reply
Customer care user complaints