Defy Customer Service Phone Number

Phone Number of Defy is +27 31 460-9711, 0861 003339 .
Defy is the worldwide pioneered and the most diversified domestic appliances furnishing Company that was initially originated in between 1920's, and in 1932. Sine the inception Defy Company has gained the world attention due to its high quality, efficient, designed and cutting edge Home appliances that the Company distributes to the different markets over the globe to serve countless customers. Due to its service attributes, the Company has won the title of Southern Africa's largest manufacturer and distributor of home appliances . Defy Company makes use of modern trends, innovative strategies and high quality raw material to furnish high quality, efficient and durable home appliances that guarantees lifelong services.

Defy offers the consumer a full range of kitchen and laundry appliances, and also participates in the room air conditioner market. Some important collection of products offered by Defy Company includes cookerhoods, dishwashers, washing machines, microwave ovens , gas stoves,standing stoves, electric chest freezers and electric refrigerators and much more other electronic appliances. All these products are offered to the customers at the most cheapest prices that suits their budget and expenses. Moreover, the Company also offers online sale of varieties of home appliances for the benefit of the customers. The company's head office is in Jacobs, Durban as well as it operates three factories at the following locations:
  • Jacobs: The Company is well-known for manufactures free-standing stoves, built-in ovens and hobs, tumble dryers and console air conditioners.
  • Ezakheni (Ladysmith): The Company produces electric chest freezers and electric refrigerators.
  • East London: The Company furnishes electric refrigerators.


Details Of Essential Customer Service Numbers Of Defy Company


Defy is the worldwide pioneered and the most diversified domestic appliances furnishing Company that possess plenty of offices at different locations where the Company offers product services to the customers. The Company also offers plenty of customer service numbers to assist customers in most appropriate manners. Some essential contact details of Defy Company are mentioned below:
  • BUSINESS ENQUIRIES Head Office Call: +27 31 460-9711, Fax: +27 31 460-9800
  • For Purchasing Division Call: +27 31 460-9738, Fax: +27 31 460-9999
  • For Defy Exports Dial: +27 31 460-9844, Fax: +27 31 460-9803
  • Defy Company National call number is: 0861 003339
  • Defy Namibia Agent, Atlantic Distributors Phone: 00 26461 21 6162
  • Defy Botswana Agent, Ray Morgan Agency Phone: 00 267 3906476, Fax: 00 267 3959705
  • Defy Northern Cape Agent Phone: (054) 332-6044, Fax: (054) 332-6210



Defy Address


The address of Defy is 135 Teakwood Road, Jacobs, 4052, Durban, South Africa.

Defy Website


The Website of Defy is www.defy.co.za.

Defy contact person


The contact person of Defy is Na.

Defy Customer Support Service Phone Number


The customer support phone number of Defy is +27 31 460-9711, 0861 003339 (Click phone number to call).


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Defy Phone Number Customer Service

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Defy Source of Knowledge


defy.co.za/
defy.co.za/page/company-profile
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www.defy.co.za

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Defy Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. Ruben Naidoo CallsJun 02, 2017

I purchased a three plate stove from New Holmes furniture's in PMB in December and it worked fine till three weeks ago the oven stopped working and the guys from the furniture shop were contacted and the guy from Defy came had a look at it and said it was the oven switch up till today he is either awaiting the spares .I am still awaiting help or assistance. My wife has only used the oven twice and the switch is faulty and the oven is not working, we support Defy by purchasing products expected to be of the highest quality yet we are sad at the product and the service. Cell - 062 211 8521.

Reply
Customer care male
Mr. Andre CallsMay 18, 2017

Mr. Andre On Phone To Defy Service
Doing washing is a nightmare, my toploader creases and stretch my clothes to capacity and I have to untie my whole bundle d at e to the washing machine knotting it to one big knot. Can you please advise as what to do.

Reply
Customer care male
Mr. Paul Van Der Waag CallsOct 01, 2017

We purchased a Grundig under counter oven in October 2016. More than a month ago it was noted that the oven would not switch on. We registered a repair request and a technician came to the house and said he would get back to us as soon as he has the spares in hand. We have contacted the service center in Montague Gardens and promised that we would be contacted as soon as the spares arrive from Durban. That was three weeks ago, still no response and with follow up call we never get the promised feedback. Even lodged a complaint via the web site on Friday Morning and still no reply from Defy. This is a disgrace and never will I ever buy a Defy product again and will advise acquaintances to buy from any other manufacturer. Contact Tilla 079 522 0292.

Reply
Customer care female
Ms. Duduzile CallsSep 11, 2017

I am Mgweba Duduzile I bought a Defy fridge at Bradlows promenade cape town on the 14th of JUNE 2017. The fridge on the 3rd of September was not working. I went to bradlows I told them then they said Defy will send someone to come to my house to fix the fridge. On sartuday the 9th of March I got a call from a number that was not on my cell phone. The person who was calling me he did not introduce himself to and told me why he was calling me, but he was shouting me because bradlows gave him wrong address. I bought airtime and called him and I gave him the correct directions. WE met at my house and he said he will call me. I am not happy with representrative of Defy at all. I am hurt. I thought Defy will send someone who will be professional enough to introduce himself when he is making phone call and when he is entering a house of a customer.

Reply
Customer care male
Mr. Marcus Deonarain CallsMay 02, 2018

Mr. Marcus Deonarain On Phone To Defy Service
Good morning
my name is Marcus Deonarain
cell number 0732511981

i bought two appliances a double door fridge and a washing machine to the value of r17000. 00 from game store eastgate jhb last year April 2017 i paid with a credit card so it went off as a cash sale now i have a problem with the washing machine and cannot find the cash slip and the store refuse to help me. Is there anyway you can assist me please.

Reply
Customer care male
Mr. Paulo CallsDec 11, 2017

After several calls and holding on for so long. No help up and till now. I just need to know if they have a element for my stove, Hope to get a response soon. I let my contact number as well as my db number. Please can you assit. Will think twice of buying another Defy product.

Reply
Customer care male
Mr. Emraan Sallie CallsFeb 02, 2017

Mr. Emraan Sallie On Phone To Defy Service
Good day, i understand the give away holiday is for four people. We are five in our family, can i pay for the extra person please. Or can they give me the booking details so that i can be able to book for one person separately. Thanks and kind regards.

Reply
Customer care male
Mr. Fabian CallsSep 16, 2016

Hi iv purchased a Defy washing machine at makro Cape Town. With it comesthe guaranteed get away. Iv regestered and i got a message that in 48 hours i would get an email from tlc. Its a week and a half now and havnt heard from them. When iv called them multiple times, but just listen to a machine. Its taking all my airtime. I am very upset about this. Please do something about it. Tx. My cell number 0847611257. I hope to hear from you soonest. Fabian Brown.

Reply
Customer care male
Mr. Chris Smith CallsSep 14, 2016

I herby wish to lodge a complaint with regards to our double door Defy fridge - freezer. The back panel of the fridge has many corrosive (rust) spots which developed over the past few years. This is very bad workmanship as I never came across a fridge with a problem like this. If only your experts can please advise me how to remove the rust spots. Photo's on request. 082 442 3182.

Reply
Customer care female
Ms. Amalia CallsSep 09, 2016

I am very disappointed in Defy. We bought a Defy front loader washing machine about a month ago and received a card for a "guaranteed getaway". We have smsed the necessary and followed the prompts. We received an SMS with a telephone number to call. It took me three days to get through to them just to be told that they have no idea what I am talking about and should follow the prompts which I did. Until this day we have not received a word and came to the conclusion that this must be a sales gimmick in order to sell washing machines.

Reply
Customer care male
Mr. Gabri Spies CallsSep 06, 2016

Mr. Gabri Spies On Phone To Defy Service
I bought a double door refrigerator and freezer from Makro (Brackenfell) one month ago. There is a water dispensor in the door that leaks water. What must I do to get a technician to come and take a look?

I live in Kuilsrivier - Cape Town.

Reply
Customer care female
Ms. Melissa Van Rooyen CallsAug 24, 2016

Good day,

I sent a enquiry to Defy in Montague Gardens on 20 June 2016 at 11:04 and again on six July 2016 regarding a shattered outer glass of a six plate gas stove. I am yet to receive any response regarding the matter after numerous explanations. Regards,
Melissa Van Rooyen
083 410 8449.

Reply
Customer care female
Ms. Sunitha Govender CallsAug 22, 2016

Good Day,
I have a Defy refridgerator Model C310 BD which is three years old. I have noticed that since yesterday evening the racks are not holding on to the rails. The racks are suddenly too small for the fridge. They are just falling off as though the fridge has expanded somehow. Please advise as I think that your call out fee is way too high. Kind Regards

Sunitha Govender
0722165587.

Reply
Customer care male
Mr. Dennis CallsAug 19, 2016

I have installed a Defy gas and electrical stove. I am trying to get the person Andries from Groblersdal who works for Defy in Limpopo to come and install the gas. He promise the last two days that he is on his way, but he does not come. I am now tired of promises. Thank you
D. Slabbert.

Reply
Customer care female
Ms. Cecile Steyn CallsAug 18, 2016

I bought a Defy fridge at Hifi Corporation Amanzimtoti. They delivered it and when we opened the box and connected it, it didn't work at all. My complaint is that HiFi Corporation Amanzimtoti never answered the phone for me to arrange a Defy technician to come and fix the fridge. It's at a holiday resort and people are coming to the resort on Saturday, but the fridge is not working. It's brand new out of the box. The order number was 1742854 bought on the 20th of June 2016. The address is Flat no four, Drie Palms, no 74 Lilliecrona blvd, Manaba beach.

Reply
Customer care male
Mr. Trevor CallsAug 17, 2016

Good afternoon,

I sent through a complaint / query about three months ago and have not had a single call or email since. I would like to know if Defy are aware of the problem which I am sure they must be of the "Sticker" on the front of the dishwasher. My wife took ages to remove this sticker and subsequently there is a dulling or change of colour on the front of the machine where the sticker was. When you are paying R 6000. 00 for a new machine, you do not expect to have it looking used / damaged in the first day

I will wait and see if anyone gets back to me this time.

Reply
Customer care male
Mr. A CallsAug 16, 2016

Mr. A On Phone To Defy Service
I need to register the new wA shing mA chine for guA rA ntee purposes. Your site does not A ccommodA te this.

Reply
Customer care male
Mr. Andrew CallsAug 16, 2016

Good day, I struggled since last year October to acquire a top door for my Defy fridge through the Bloemfontein branch. First a wrong door was ordered from Durban. After that and a few enquiry emails and phone calls she confirmed the correct door and shelves being part number is 23189D and 17263D respectively and also quoted the price of R659, 98 including VAT. I received a used door It came from Duggs Workshop. Waiting ten months.

Reply
Customer care male
Mr. Major CallsAug 16, 2016

Hi customer service,

Can you please assist our direct me to the relevant section. I purpose a Defy microwave from an Edgar's store vua my Edgar's cards. Also a year ago the item/device are still in perfect working order however, the bottom are completely rusted and it make fire sparks when we want to use it etc. Just wants to know can this be repaired. I will attached a picture too. Herewith the Model number. Defy model DMO 351 )S/N DMO351 AG I32308968
Contact 021 417 4052 / 083 586 0717.

Reply
Customer care female
Ms. Monica Barnard CallsAug 11, 2016

I bought a Defy dishwasher at Makro, Port Elizabeth. There is no funnel inside the machine. Must I complain to Makro. Your assistance will be appreciated.

Reply
Customer care female
Ms. Marie Van Wyk CallsJul 25, 2016

Goodday
Would like to lodge a complain about our Defy washing machine. Is it possible to phone me on 082 772 5704
MM van Wyk.

Reply
Customer care female
Ms. Alison Paulin CallsJul 20, 2016

I bought a Defy Slimline Oven 600MSU on 25 May 2016. The selector switch blew on the evening of Friday 15 July, and the oven does not switch off, so we have disconnected the power supply. I phoned the Milnerton Service Centre on Monday morning, and I am still waiting for a technician to come and evaluate and fix the problem. This means I have been without an oven and hob for five days and six evenings. I have tried phoning the service centre at 0215263000, and am always told that they are busy, do I want to be called back. Today I said yes, and am still waiting for a call. This is a brand new Defy oven which is obviously still under warranty, yet I have had to be without an oven for six evenings because Defy after-sales service is inefficient. This is not encouraging me to ever buy another Defy appliance. I would like this oven to be fixed or replaced during the course of Thursday 21 July.

Reply
Customer care female
Ms. G.cooper CallsJul 20, 2016

I purchased a Defy Oven and Hob Box set from Makro Centurion on 16 July 2016. This was installed yesterday by their Service Provider. It was discovered that the grid on the roasting dish was broken. Please arrange replacement part. Thank you.

Reply
Customer care female
Ms. Patricia Mahlakoane CallsJul 19, 2016

Ms. Patricia Mahlakoane On Phone To Defy Service
The customer service is very bad I called three times just to speak to an agent the first like people have very poor listening skills as they would shut me off to the next agent without hearing anything else that I want to say. The amount of time I had to hold on all calls was ridiculous, I held until the call ended, I do not know if it was the service or them. I'm very unhappy.

Reply
Customer care female
Ms. Christine Sundstrom CallsJul 01, 2016

Shocking telephone service every time I try to speak to somebody in SPARES at Defy Service Centre Montague Gardens. I was on hold now for 13 minutes, while my call kept recycling through the automated system. No answer at SPARES. The lady who answers to phone said it has nothing to do with her, and she cannot help. This has happened in the past. I am not too angry to even drive all the way there just to find out if they even have what I need. I will never buy Defy again.

Reply
Customer care female
Ms. Abigail Robichon CallsMay 22, 2016

I would like to bring to Defy's attention and request that repairs be arranged. We bought a fridge in 2014 from a supplier in Stellenbosch Town. Last winter I complained that the rubber on door was pulling away from from the fridge. A technician came and told me irs normal. This winter, the bottom of the fridge the sides have separated from the bottom. If you believe in better Defy, please resolve the complaint. I await your reply. Please call after 2pm on weekdays.

Reply
Customer care male
Mr. Mitn1ke Stone CallsMay 09, 2016

Re Defy Six Hndred Spares. Reqire Charcoal filter and fibreglass type mat filter. Where can I prchase preferrably in the Vaal Triangle
Mike Stone.

Reply
Customer care female
Ms. Elize Pelzer CallsApr 15, 2016

I bought a new fridge freezer Defy 419 618lt from House and Home on 31st October 2015 Delivery one Nov 2015. After installing I found it was not freezing I phoned and A technician informed that the gas was empty -they replaced-ref 447431 Two weeks later the freezer was again not working They took my fridge -there was a leaking gas pipe-ref no 451 992. By end of November I eventually had my new fridge in working order. 12/04/16 I noticed again it was defrosting. I phone again on 13/04/16-ref 530470- technician came today (15/04/16) and said the fan motor had burned out. Mark from Denver informed me that he will order parts and let me know when it can be fixed. Frankly I cannot afford to have it fixed this often when the guarantee expires and should not have to Please come back to me with a solution other than just you will fix it and I have to wait and loose meat every time the product breaks. By the way where can I claim for all the money I lost with meat defrosting - three times now.

Reply
Customer care male
Mr. Nokuzola Ndandani CallsMar 21, 2016

Mr. Nokuzola Ndandani On Phone To Defy Service
Gòodday am a concerned customer who bought one of your appliances microwave 34L on six September 2015 at game circus triangle in mthatha, but now its not working and unfortunately I lost the proof of purchase and now they told me that am gonna pay for it offwitch its still on guarantee as my understanding. I need clarity.

Reply
Customer care female
Ms. Lethabo Mphahlele CallsFeb 20, 2016

Ms. Lethabo Mphahlele On Phone To Defy Service
My fridge constantly blinks the alarm button and cant reset ut please advise/assist.

Reply
Customer care user complaints