Kenya Power Contact Customer Service Phone Number

Phone Number of Kenya Power Contact is 051 8005728, 0723 091324, 0733 414870 .
Kenya Power and Lighting Company (KPLC), also known as Kenya Power, is a provider of Energy services, based in Kenya. It specializes in generating, transmitting and distributing electric energy throughout the country. Additionally, the company also offers emergency electricity services, electric metering, licensing and billing. The shares of the company are listed on the Nairobi Stock Exchange.

The company started business operations in the year 1983. Initially, it was named the East Africa Power and Lighting Limited and later in October 1983, it adopted the name The Kenya Power and Lighting Company Limited. The company serves a large number of residential as well as business customers countrywide. In June 2011, it changed its name to Kenya Power from Kenya Power and Lighting Company (KPLC). The corporate headquarter of the company is situated in Nairobi, in Kenya.

Customer Support Center of Kenya Power


Kenya Power undertaking is vital in providing adequate backing for customers to procure legitimate privileges of electricity. Kenya Power is ardent towards customer pleasure, provides essential information regarding prestigious services in an appropriate manner. However, the customers are recommended to get in touch with officials through the below mentioned numbers:
  • National Contact Centre: Call 95551 or 0703 070 707 | 0732 170 170
  • For Other Assistance: Call +254 203201000
  • Email Address: customercare@kplc.co.ke

Prestigious Role of Kenya Power


Kenya Power is committed towards the enlightenment of customers through 24x7 electricity. Kenya Power provide a predominant commodity, intended to customize standard with the insight of electricity. However, the customers are pleased with a conveniences to pay electric expanses online via: http://www.kplc.co.ke/


Kenya Power Contact Address


The address of Kenya Power Contact is Stima Plaza, Kolobot Road, Parklands, Post Office Box 30099-00100, Nairobi, Kenya.

Kenya Power Contact Website


The Website of Kenya Power Contact is www.kplc.co.ke.

Kenya Power Contact Customer Support Service Phone Number


The customer support phone number of Kenya Power Contact is 051 8005728, 0723 091324, 0733 414870 (Click phone number to call).



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Kenya Power Contact Source of Knowledge


www.kplc.co.ke/
www.kplc.co.ke/content/item/14/kenya-power
www.kplc.co.ke

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Kenya Power Contact Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Mary CallsApr 11, 2019

Ms. Mary On Phone To Kenya Power Contact Service
Telephone number ; 0722 612643. Kindly check the readings of account 21838065. Coz to some point there are not adding up. Why est, reading? Explain.

Reply
Customer care female
Ms. Mary CallsApr 11, 2019

Ms. Mary On Phone To Kenya Power Contact Service
Account number 21838065 charged extra 1500ksh which h was cleared on 19/02/2019 on Mpesa NBJ1. WB @18;27PM. WHY DOES IT APPEAR AGAIN on my current bill? Also Curr reading and prev. Reading are corrupt for this A/c, WHY.

Reply
Customer care male
Mr. Kenneth Kihara CallsJun 29, 2017

Mr. Kenneth Kihara On Phone To Kenya Power Contact Service
Good evening, Sir/Madam. Wants your guideline on new power connection; my house is in a range of not more than 200m from the last post yet I am told I should pay a fee of Ksh. 200, 000 which to me is way too much. This was a statement from a kplc office in Naivasha.

Reply
Customer care female
Ms. Tabitha Mwikali CallsMar 06, 2018

Ms. Tabitha Mwikali On Phone To Kenya Power Contact Service
We have not had electricity since yesterday in some parts of Ruiru. 0700825514.

Reply
Customer care female
Ms. Millicent CallsMay 28, 2018

Ms. Millicent On Phone To Kenya Power Contact Service
I wish to complain about poor service provision of the office in Tala, Office Kangundo. We reported about a default of some wires caused by a truck which interred with wiring along the entrance to Kwa Akamba, Kangundo area. The wires were affected thus blackout. five days down the line since we reported. You call their office you are told someone is coming. Requesting the service to be restored. Thank you
Millicent .

Reply
Customer care male
Mr. Kairu Njoroge CallsDec 28, 2017

Mr. Kairu Njoroge On Phone To Kenya Power Contact Service
I am Kairu Njoroge Phone Number 0722981337. My mother by the name Margaret Waria wants to know his new account number. Her old account number is 0115030-01. Thanks.

Reply
Customer care male
Mr. Michael Ndambo CallsAug 16, 2018

Mr. Michael Ndambo On Phone To Kenya Power Contact Service
I HAVE PREPAID MY ACCOUNT I HAVE NOT RECEIVED THE TOKEN NO. MPESA MESSAGE MHG9491KL9 CONFIRMED KSH 200 SENT TO KPLC PREPAID FOR ACCOUNT 14106699300 ON 16/8/18 AT 1. 39PM. MY MOBILE NUMBER 0723790649.

Reply
Customer care male
Mr. Kevin CallsApr 26, 2018

Mr. Kevin On Phone To Kenya Power Contact Service
Morning, we in Kamulu JJ area have been without power since Sunday 22-April-2014. Despite our several calls to you we have received/gotten any assistance whatsoever, kindly assist resolve the situation urgently its affecting our businesses. Ref number 3828397
Cell number 0720 784 461.

Reply
Customer care female
Ms. Roselyne Wanjiku CallsJul 28, 2017

Ms. Roselyne Wanjiku On Phone To Kenya Power Contact Service
Hey, we just relocated our offices at James Gichuru Road, and the account name is still under the previous owners. Kindly assist in the account name change process. ACCOUNT NUMBER:2913186-02.

Reply
Customer care male
Mr. Isaac CallsApr 17, 2018

Mr. Isaac On Phone To Kenya Power Contact Service
I want to complaign about one week long black out in kalolen area Nairobi, someone must be sleeping on the job.

Reply
Customer care female
Ms. Irene Wayua Mutuku CallsApr 16, 2018

Ms. Irene Wayua Mutuku On Phone To Kenya Power Contact Service
Hallo, I paid for my tokens yesterday evening that is on Sunday date 15 of April 2018 and am yet to receive my units. My account is 37156538235. I have contacted KPLC contacts, but no one is responding. I kindly request for your assistance.

Reply
Customer care male
Mr. Jimmy CallsJul 08, 2017

Mr. Jimmy On Phone To Kenya Power Contact Service
Power outage in kasarani. Can you please help us here because we are completely in the dark.

Reply
Customer care male
Mr. Jamess CallsJul 08, 2017

Mr. Jamess On Phone To Kenya Power Contact Service
I kasarani hunters some parts do not have power. Can you assist us please?.

Reply
Customer care female
Ms. Aisha CallsNov 15, 2017

Ms. Aisha On Phone To Kenya Power Contact Service
Hello i bought tokens yesterday, but i have not received any message my account number is 14104131157 please assistant me.

Reply
Customer care male
Mr. George CallsFeb 18, 2015

Mr. George On Phone To Kenya Power Contact Service
Do the Kenya Power understand the meaning of an emergency number. How can I call eldoret number severally without any response. The lines are either busy and when not no one cares to answer the call. Today the 18-2-2015 am angry with you guys because you gave no notice of power cut thereby inconveniencing my plans for tomorrow yet no one seems to care as if I do not pay my bills promptly.

Reply
Customer care female
Ms. Iscah CallsDec 14, 2014

Ms. Iscah On Phone To Kenya Power Contact Service
Hi, my complaint is about the frequent power outages. I live near the Ruiru by-pass we have not had power since 12th December 2014 and i called customer care number and was told it's a faulty transformer and they do not know when it will be rectified meanwhile food in our fridges continue to spoil and we have to throw them away. Is this fair and yet it's not the first time we have called Kenya Power about this why can not the technical team just find a permanent solution once and for all. THE ACCOUNT NUMBER 3743791. Hoping to get your response soonest. Regards, Unsatisfied customer.

Reply
Customer care user complaints