Koodo Customer Service Phone Number

Phone Number of Koodo is 000-1- 416-279-8811 .
Koodo is a Mobile network operator industry. The company was created in March 2008. Its headquarters situated in Canada. Telus is the parent of Koodo industry. THe company provide service such as CDMA2000 (including EV-DO), HSPA (including HSPA+), LTE, mobile broadband, SMS, telephony. The company offer plan are Canada WIde Data Plans, Canada Wide Talk and Text Plans, City Koodo Unlimited Local Calling, Monthly Plans, Monthly Add ons, Prepaid Plans and Boosters. The company product such as Feature phones, smartphones (Android, Blackberry OS, iOS, Windows Phone), tablet computers, Samsung Galaxy S4, Nexus 4, Samsung Galaxy Ace, Lg Optimus L3, Nokia Lumia 520, LG-A341, Apple iPhone, Blackberry Z10 etc.


Koodo Mobile is a telecommunications company that provides mobile broadband, SIM cards, telephony, postpaid and prepaid services. It operates as part of Telus Corporation which is public telecommunications company based in British Columbia, Canada. It is best known for its CDMA2000 and High Speed Packet Access (HSPA) services.


Koodo Address


The address of Koodo is PO Box 11005 Succursale Postale Centreville Montreal, Quebec, Canada.

Koodo Email Address


The email address of Koodo is TopLevelService@koodomobile.com.

Koodo Website


The Website of Koodo is www.KoodoMobile.com.

Koodo Customer Support Service Phone Number


The customer support phone number of Koodo is 000-1- 416-279-8811 (Click phone number to call).



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Koodo Phone Number Customer Service

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Koodo Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Kathy CallsJul 02, 2017

Ms. Kathy On Phone To Koodo Service
I have requested many times to receive bills in writing or by email I am specipically interested in Apr May and June please forward to my email acct and continue to do so monthly please.

Reply
Customer care male
Mr. Ernest Trudel CallsMar 15, 2018

Mr. Ernest Trudel On Phone To Koodo Service
Had a payment withdrawal taken without authorization on the 13th or 14th and the due date for my payment was the 21 of the month.

Reply
Customer care male
Mr. Hans Kuhnel CallsMar 09, 2018

Mr. Hans Kuhnel On Phone To Koodo Service
I am in the Us and have opted to be connected to ATT for 50. 00 to avoid roaming. I have used the phone mostly for face book and texting. My bill has been over 370 monthly. What is the reason for this? 7809074837 Hans Kuhnel .

Reply
Customer care male
Mr. Peter Den Oudsten CallsOct 25, 2017

I will be traveling to the United States and need to put on a US plan. I do not want to use Koodo Roaming made easy. That plan is too expensive. I want to use the previous plans where I could pay for a three, ten or 30 day plan and have the option to have only phone or only text, not have my complete existing plan available in the States. My phone number is - 403-350-4347.

Reply
Customer care male
Mr. Gordon Verburg CallsSep 12, 2017

Mr. Gordon Verburg On Phone To Koodo Service
I have been billed $67 for Airtime in the past two months. Not one word of communication took place. Please cancel these charges. Mobile phone 7789310969.

Reply
Customer care female
Ms. Leslie Tilley CallsMay 16, 2018

Ms. Leslie Tilley On Phone To Koodo Service
Account number 19226633. Why has the bill been over 200. 00 for the last couple months? My number is 902-692-1536. I had thought my account was set up for 5GB. This really makes no sense to me. Leslie Tilley .

Reply
Customer care male
Mr. Peter Schulz CallsJan 18, 2018

I have been charged for data on my last two biiling cycles. I believe this is from accidentally turning on my data on my phone. Although this was only a short time it has been $5 on my last two bills. I am not in need of data and use my home wifi for internet services which incurs it's own costs. Although this is my fault, I was wondering if Koodo could reimburse for one month of these data chrges:$5+ tax. As it was accidental occurence. Thank you for your time.

Reply
Customer care female
Ms. Martha Cody CallsDec 03, 2017

Ms. Martha Cody On Phone To Koodo Service
I am a very unhappy customer. You folks have overcharged me and I refuse to pay for your mistakes. My phone number is 902 579 1557. My phone says something completely different from what your records say. This phone is always on wifi - it never leaves my house and my house has wifi. I want a full accounting of the current bill and all my previous bills which have also suspiciously been huge
I no longer want a cell phone at all. I do not want any plan from you. I refuse to pay this huge bill.

Reply
Customer care female
Ms. Judy Kelly CallsNov 16, 2017

Ms. Judy Kelly On Phone To Koodo Service
I no longer use your service and have a balance of$58. 00 I would like to be reimbursed.

Reply
Customer care male
Mr. John Alfano CallsAug 31, 2018

Mr. John Alfano On Phone To Koodo Service
I waited
2 hours to talk to an agent on a over billing issue. The phone's you sell are made of glass they should have a protective unit installed before leaving the store as iv had mine two days and two cracks on my screen. When i asked for one i was told they did not have any ? was led to believe i had free Canada wide and 500 free long distance. Got my bill after ten days was charged $90. 00 for overage fees. Now that's customer service ? very un happy customer.

Reply
Customer care male
Mr. John Alfano CallsAug 31, 2018

My phone number is 604 374 3704 ive waited now for over one hour trying to talk about my overcharge on time on my phone i had Canada wide OVER CHARGED 90. 00 I WILL NOT PAY THIS IS THE SECOND TIME IVE HAD THIS PROBLEM WITH Koodo THE WEBSITE U HAVE DOES NOTHING IF YOU NEED TO TALK TO SOMEONE ? TRY USING YOU WEBSITE AS A CUSTOMER IT HAS A LOT OF FRUSTRATING CIRCLE IT LEADS YOU AROUND TO THE SAME UNRESOLVED PROBLEM I MADE A PAYMENT TWO DAYS AGO STILL NOT POSTED TO MY ACCOUNT ? ALSO I WAS LED INTO GETTING THE SAMSUNG eight WHAT A PIECE OF CRAP ITS MADE OF GLASS IT WAS TWO DAYS AND I HAVE A CRACKED PHONE WHT ARE THESE PHONES SOLD WITH NO PROTECTION. VERY NOT CUSTOMER SERVICE COMPANT AFTER WAITING OVER AN HOUR MAKES ME THINK U HAVE A LOT OF UNHAPPY CUSTOMERS. IM NOW GOING BACK TO THE STORE I BOUGHT THIS PHONE. MAYBE YOU WILL ANSWER THEIR CALL.

Reply
Customer care female
Ms. J Smith CallsJan 07, 2015

I recently signed up with Koodo at the Cedarbrae Mall, but I am dissatisfied with my service. At the time there was a special for the 60. 00 plan being offered at 50. 00. When I received my bill it was at 65. 00 each as I have two phones. Visited Cedarbrae Mall and they said that I should contact the office. I am just getting the run around and your customer service team is rude and not helpful. I contacted them explaining what happened and they proceeded to state that there was no such special, but after checking realised there was. I simply asked why I was billed at 6o. Oo and not 50. 00. There was no explanation. I asked to speak to the supervisor and he had an attitude also telling me that was wrong, but then clarified that there was a promotion at the time, then he suggested giving me a 20. 00 credit for four months, but when I got the email it was only for two months. I would like to have this rectified as soon as possible, if not I will be canceled my plan and going back to TELUS.

Reply
Customer care male
Mr. Michael CallsOct 16, 2013

Mr. Michael On Phone To Koodo Service
Contact page not working and charged full price for monthly service when given ten percent off in future shop.

Reply
Customer care male
Mr. Roman CallsOct 10, 2013

Hello
My name is Roman Bezman.
My number is 4039224351
I am new comer and joined Koodo monthly plan ( 40$ for 200min+200mb, in addition have discount of 10% from the bill due to no TAB choosing) at 20 August
I was tolled by sale representative that the first bill will be little bit more because your cycle starts in 27 and i joined in 20 so it will be month + seven days. In September i paid my first bill of 47.88$ and i though that this is the bill for month +7 days.
Today i paid addition bill of 37.8$ -- in this bill i see that this is for period between 28August to27September -- and now i realize that previous bill (of 47.88) was fro seven days only as i understand from 20aug to 27August So this is a big mistake i suppose... How can you bill me for seven days 47.88$? i purchased monthly plan -- so the price is for 30/31 days. Your cycle date it is for your comfort of billing, not my. I expect to pay about 8.5$ fro seven days period not 47.88! waiting for your answer...thanks

Reply
Customer care male
Mr. Bud Smith CallsSep 06, 2013

Mr. Bud Smith On Phone To Koodo Service
I am trying to find a dealer in my area and all your info at the number listed is automated and no real person to talk with. The address for a dealer in Tillsonburge Ont. does not exist, please supply me with a dealer near hear and perhaps it would help a lot of people if you would let us find a dealer on line instead of having to go through this .
email chips-n-splinters@hotmail.com

Reply
Customer care female
Ms. donna CallsJun 18, 2013

Ms. donna On Phone To Koodo Service
text messages say contenr not supported. what does this mean i have neen able to receive texts from this number previously however since i purchased a new Samsung galaxy x2 i am not able to get texts from certain numbers.

Reply
Customer care user complaints