I did two trips with Uber on the 14 March 2018 in Gauteng South Africa. It is not showing on my account on the website, but is showing on the app. I have not received a receipt for the two trips. Also not able to update my app profile with my email address although my profile on website do have my email address, but not my mobile number.
Uber DEDUCTED MONEY FROM MY ACCOUNT WHEN I WAS SITTING AT HOME I DID NOT EVEN USE IT SO I DONT KNOW WHY THEY DEDUCTED I WANT MY REFUND.
Ms. Felicia On Phone To Uber Service
Good day
we are looking for the driver Rabophetheng Rakgathla, he was a driver for one of our clients and we need to contact him urgently, if we could have an email adress, because his phone number is going direct to voicemail.
Had a charge to my Discover account on April four posted on April five, 2017. I have not used Uber since December 2016. I need to know where it was used and the charge of $15. 14 n33ds to be credited back to my Discover card. The only reference number I have is D6T5D0VQ. Please respond.
I drive for Uber and cannot seem to have anyone help me with my issue. I have worked for you for over two years with a 4. 85 rating and over. I drove for five rides yesterday and requested instant pay at 2:pm pst and I was denied. I called your support and no one could help nor did they care that I was having an issue. They spoke of promotions and riders not paying. That is not my issue. Uber should advance my 39. 05 and pay me as normal. I do not understand how you can have an employee wait for payment which is there instantly after someone gets out of my vehicle. I want management to contact me. The service area is not professional and I cannot understand them at all. The are not empathetic nor helpful. I spoke to Jade, Kate and Dennis the supervisor who refused to escalate my call.
I was trying to schedule an Uber ride for tomorrow to take my wife and her sister to JFK Airport. When I call the number provided me and told the driver that I needed the ride for tomorrow, he told me to cancel. I did, but I got an alert from my bank that Uber had taken the payment from my account. I need that money to get my family to the airport tomorrow.
Day before yesterday I called Uber cab, but that was her bad experience I have called two times to driver, but he didn't come. Than I cancelled the cab. After that I have called Ola cab. Today I again call Uber cab than they have charged me cancelled ride money 80 rupees. Very bad experience with Uber cab my colleague suggested me Uber cab its good you will try it. Very bad service yesterday I have cancelled your ride because of your driver is not come on my location I have called him two times. He is confusing me than I cancelled your ride and take Ola cab. and you have charged me 80 rupees for that. It's very bad experience with Uber. If that will happen I do not take it service in future. Mordhwaj Maruti Suzuki Dzire (RJ14TD1872.
HI Team
my no 9711768690 is blocked unable to ride from Uber due to outstanding amount is 80 Rs. If your driver is denied to to destination place then there is no option only for cancel then why unnecessary charge is due and blocked from your end. Kindly look into this matter and resolve it ASAP.
Mr. J C Parekh On Phone To Uber Service
Dear Sir
Last three Days i have booked taxi, but not reached its taking delay by two hrs. So that I have cancel the taxi. And you have charged me Rs. 120 for Cancellation Charges. Now we have booked taxi for our guest and your driver demanding Cancellation Charges Rs. 120/- + Fare Rs. 82/- Total Rs. 202/-
We are requested to you kindly solve this problem
Thanks and Regards
Mr. Parekh.
Is there any resolution of posting the complaint. I have booked Uber on two 39 pm Today, i was waiting on the road, i called the driver, but his number is not reachable, after five min again i called and he said your trip was cancelled. Driver number is 9205076028. Again I book Uber after trip end, i got a bill with extra 80 rupees as cancelled charge. This is not fair. Kindly return the payment as the driver told you have to pay full amount, talk to customer care. Kindly help and give solution.
I booked the Uber cab from CV Raman Nagar to KIA Bangalore on 12/08/2016 at 0915Hrs. The fare came to rupees 662. I paid Rs1000 to driver. After few minutes he told he do not have change. So I gave him Rs200 more to make a round payment of Rs700. He took Rs1200 and went off. When I phoned him he told that he left the place and reached to toll gate and not possible to come back and he told he will pick up while returning. On 28/08/2016 I back. I waited for a week, but he has not repaid me. I tried to call him, but he is not answering my call. His mobile number Is 8050637020 and he told his name Rajesh and staying at Tin Factory area. So kindly look in to matter and this type of drivers are not required in a reputed company Uber. I have not noted down the Cab number Awaiting your early response. Thanks.
Ms. Kouser Khan On Phone To Uber Service
I booked the cab yesterday on 03/09/16 from ITPL Bangalore to Basavanpura main road in KR Puram. At the time of booking I saw the price shown as 68 rupees, but the driver said the total bill is 82 rupees. Same thing happened last time also on 13/08/16 for the same route amount shown less while booking, but I paid 89 rupees. Am unable to understand what's the problem. Request you to check and confirm the details. And I want a refund for the extra amount which I have paid.
Mr. Rathnakar On Phone To Uber Service
Hi, My wife and kid had travelled on saturday from TCPALYA to kormanagala- Bangalore. However post reaching the driver claimed that there is no amount in the wallet and personally charged RS180/- for the travel fare. In the meantime he deducted Rs237. 87 rupees from the WALLET ALSO which we were not aware off. Kindly look into this soon. The amount deducted from is 237. 87 paise. PLus 180 was charged and my wife gave 180 in cash
Car:Indica
Car number :KA-20 6945
Name:Prabhakar
Please refund the extra amount into the paytm wallet as it was intentionally taken by the driver which he was well aware that he has also deducted from the wallet. Please contact :9845906531 if we should provide any more details. Kindly do the needful.
Ms. Monika On Phone To Uber Service
I travelld to Bangalore airport wer i forgot to chnge my payment mode frm paytm to cash d fair was 750, but i did pay d driver 750 in cash now y i am being askd fr payment again. This is unfair frm d company side or d driver side. I will not pay d amount again d trip was on sat 20th August at 2. 35 p. M.
Ms. Shirisha J On Phone To Uber Service
Dear sir/madam
This is shirisha i booked a cab from boduppal LaxmiNagar HYD to Kandlakoya Madchel HYD Telangana in your app shown a maximum trip amount for this trip is 245/- bur you are driver collected 495/- I dot know how it happened, this is very bad service, driver went to drooping point with a Long distance i think, I want my money Return Back or I need Explanation from U are side, Driver name Vasundhar TS08UA6962.
Hello, my self Yashwant. Yesterday i booked a cab from my location and driver canceled the trip. Again i booked another cab and i availed the trip. The total trip fare was Rs. 48 and total bill amount is rupees. 98. As i asked to the driver for this additional charges of Rs. 50, he replied that you booked a cab and canceled that's why the additional charged are add in this trip. But the previous drive was cancelled by the driver then why Uber has charges for me. I report through app on help and Rs. 50 was transferred in my account, but that time i paid 98 rupees to the driver. Let me know how can i get my amount back.
Hi, I am Manoranjan Sahoo , nbr is 9818828885, today I have booked cab earlier morning ar 3. 45 am. I have received booking confirmation, but driver not come and not coming on time. Very delay 35 munits. Driver has been cancelled my booking at there end. And today we have missed our train today and lots our ten thousand. Then who will bear this cost?
if driver not come on time then why driver received our booking confirmation. Even Uber has been charged 80 rupees from account. Driver name is Dinensh and car number is HR38V6272. I Wanted please take action abasing this driver and check my account balance and resolved it. Thank you. Regards Manoranjan Sahoo .
I have a complaint regarding cancellation. Last time jv mane cab book kia it came late so I cancelled it BT aj jv mane vans Uber cab booking ki toh total amount k sath 80rs alg se chal kia when asked he said last time jo cancel kie the uska charg v added h. What d hell is dis? Cancellation ka fr what charge. Plss let me know. If dis is Uber cab policy then I'll have to think. Next time while booking.
I had the same experience. In my case the driver himself cancelled without even notifying me because he did not want to follow the shortest route. Can uber explain why we should pay the 80 inr for nothing? and please educate your drivers about professionalism, it's not just about acquiring a market, ethic counts too.
Mr. Elisha Gonzalez On Phone To Uber Service
I've been doing this process since June 6th I've already got the email that I have passed my background check, but everytime I do the chat over there they say they haven't received it have to resend the email over and over for two weeks I've done the same thing every time you say 48 hours and do not respond till this day what's going on.
Yesterday around 2. 15 i have booked the Uber car no3446 drivers name Mr. tahir in kolkata west bengal. The driver did not reached the destination nor did he called us. After contacting him he spoke to us rudely and said that he will take another 15 min to reach where as he was just four min away from the destination as shown in my mobile. When again we dialled him and asked him where he is. He again spoke rudely with me and also cancelled our trip and told us to pay thecancellation fare rs60.
Ms. Bharathi On Phone To Uber Service
I have booked a cab when it was four minutes away. After booking it said 24 minutes and when called driver he said he is in Hebal whereas I booked it from Millers Road. Driver said he will come, but it will take time and said I can cancel if I want. When tried cancelling it was charging me Rs. 50 for no fault. Immediately I called driver to come down, but he said he has gone with different customer. I do not understand how your system is working. Here nor am able to cancel or I was able to book another cab. This is pathetic. The Cab No. KA04AA8288 DRIVER NAME: JAISHANKER. He did not respond properly nor he tried contacting. WHY THERE IS NO EASY CUSTOMER CARE NUMBER?.
Mr. Vishwanath On Phone To Uber Service
Hi Team,
I booked a cab, Driver had cancelled the trip. and 50/- rupees was the cancellation charges. Firstly he confirmed and ensured that he will pick in 20 mins, but later after 20 minutes he cancelled without prior notice. 1. Will you be able to refund the money?
2. Please ensure this never happens again to any other customer. Thanks,
Vishwanath .
Mr. Mahinder Gupta On Phone To Uber Service
I rode your cab in the morning from Janakpuri to tis hazari court, I opted payment by card. The total bill was rupees 188/- )rupees One hundred and eighty eight only). But it is a matter of chance that my two card blocked while I tried to pay the bill on line. Now I want to pay cash or the way you want. Please reply on my email.
Mr. Sathya On Phone To Uber Service
I added 600 rupees to Paytm wallet. I used that option only for one time. After that it is showing as minimum balance is low for use this service. But my paytm wallet contains 498 rupees. How can we maintain minimum 500 rupees in paytm without any use. Even other cab services like ola we can use it till 0 balance. Please suggest how can i avail this amount for my upcoming rides. If it is not possible please return back my amount to my account. Reply to me
Thanks
Sathya .
TODAY MORNING I BOOKED Uber CAB FOR ROHINI SECTOR -16, (DATE 13. 07. 16, TIME 4. 40 A. M) TALK TO THE DRIVER. HE WAS TELLING ME HE IS IN SECTOR 11. AND WILL REACH TO ME ANOTHER five MNT. AND AFTER THAT HE HAS NOT REACHED. I DIALED HIS NO. 8447035309. BUT HE DIDNT PICK THE CALL. I TRIED IT ten TIMES. HIS NAME IS NITESH. AND I MISSED MY FLIGHT TODAY. KINDLY TAKE STRICT ACTION AGAINST HIM. AND LET ME KNOW. I WILL FORWARD ONE COPY TO THE HIGHER AUTHORITIES ALSO.
Ms. Sonia Banerjee On Phone To Uber Service
This is with regard to the ride dated 9th July 2016. Please note I have incurred surge without any prior intimation. The app also did not intimate me on the surge and hence I had to pay 108/-. Only when trip ended that I came to know on the surge amount. I have complained quite a few time to support. Never got any response. This is not fair. How come surge gets levied without prior info and most importantly without me accepting it. The receipt also does not talk about surge. Please look in and refund.
Ms. Anitha On Phone To Uber Service
Hi Team,
By mistake I have booked cab. Driver called me and I said that by mistake I have booked the trip, Please do cancel it. But I got an email stating that I have travelled in that cab and they have charged rupees 53. 66 and they Deducted from my promotion money which is unfair. Please check and revert the money asap.
Hi, I am a daily user of Uber and had worse experience in last two rides. On 5th day of June, 2016, i was travelling from ASF centre Gurgaon to Sec 23 Gurgaon through Uber pool. My total fare as shown was Rs. 50, but i was asked to pay Rs. 130 which included 80rs cancellation charge, but my cab was cancelled because i was unable to connect to the driver which was not my fault. Uber has been till date trustworthy and easiest mode of conveyance, but these incidents have now forced me to look for another options. Kindly look into the matter and provide solution ASAP.
Mr. A.rama Krishna On Phone To Uber Service
On8thMay2016at9. 49AM I booked your cab from Gudimalkapur to Nagaram. But after a drive for about one kilometer the driver reported mechanical failure at Mehadipatnam. I booked another of your cab from the same spot. But your driver said that he cannot come up to Nagaram. I was put to lot of tension as I had to attend important ant event and I am an old man aged 73 years. Subseqently whenever I was booking your cab surprisingly I am being asked to pay Rs. 60/. Ignoring every thing that had happened even I am prepared to pay Rs. 60/ in cash for no fault of mine, the booking is getting stuck up. It does tell how to pay and does not proceed further. For a an ordinary and senior and aged person like me it is becoming very hard job. Could you please tell me how to proceed further. This is a request and not a complaint as I wish to use your service as I am very happy with your services. The second booking was made at 10. 05 AM in the above context. Please reply.
I had booked Uber on wednesday evening, while returning home with my colleague. He refused to take the route which we usually take so that my colleague can get down at his home. He asked us to leave the car after driving for five minutes. Since i had used office internet to book cab, i was left without any access to book another cab, and had to wait for an hour to book another one. I was also charged 90 rupees. For the trip plus i had to go through harassment of standing on road for an hour to book another cab plus the driver was really rude to us. It is totally inappropriate of him to ask us to leave the car. This was completely non expected. I would like to ask for refund, and take action on the driver so that he doesn't repeat the same with any other customer.
I have booked the Uber Cab from Sec 51 Gurgaon to ISI Airport on 03. 06. 2016. The Driver Name is Sarvar and Phone No. Is 8800606223. My bill was 326/-. I have paid to them by cash, but my application has been shows Rs. 326/- is outstanding. I wanted to book a next cab, but i faced a lot of problem to book the cab again. Please help us to sort out the problem. Shrinivas Haller
9911203346.
Mr. Shah,kinjal On Phone To Uber Service
Hello,
I have been charged for cancellation of cab on account of driver did not turn up two times. 100 INR was charged for that along with normal trip charges of 312 INR. I paid 412 INR, instead of 312 INR. I have to get refund of 100 INR in my Paytm wallet as soon as possible. My mobile 8884292292. Regards,
Shah, Kinjal.
Mr. Shah, Kinjal On Phone To Uber Service
Hello,
We have been charged for cancel cabes onaccount of driver's falut, once because of driver did not come due to his car tyre punctured and once beacuuse the driver did not turned up. Total 100 INR has been charged with the trip. Actual trip charge was 312 INR, but driver took 412 INR from us. We sgould get 100 refund as soon as possible at our Paytm wallet. Regards,
Shah, Kinjal .
Refer your email-23rd June, 2016 a cancellation fee Rs. 80/- is charged which is totally unfair and harassment to me. I was waiting more than ten min. At Rammmohan Library near Maniktala at Kolkata. The driver was repeatedly calling me with an request to cancel the trip at my end due to his car punctured issue. I told him to cancel himself, but he told me this option is not available with him. I had been waiting then another few min. For next car. If I have to cancel the car then why I booked and availed for another car? Being a regular Uber customer, this kind of negative approach from your side is not acceptable to me. You should return back me Rs. 80/- immediately or you will loose a good and regular customer like me.
Mr. Biswajit Bhadra On Phone To Uber Service
Yesterday i was book a cab from tobin road kolkata. I called him and told us he will com within two min, it's shows also in map. Suddenly it shows its in ten min distance. So i was call him for assistance, but he behave me so rudely i can not explain you. As one of my two ladies friend with a child they will travel so i can not take risk with this driver and i canceled then and there. I complain also about that driver, still my 60Rs. Cancellation charges. That was not my mistake, but still my 60 Rs. Deducted. So please do the needful.
Hai,
Subject: I forgot my mobile phone in Uber cab. I am pratap and I forgot my mobile phone in Uber cab on 20th-Jube-2016 at 3:11pm to 3:38pm, his name is Naveen Kumar and CAB number is KA50 A 2497. After that I called to my mobile he picked and told me do not worry I will give by evening. But after that I called to my mobile its saying switched-off. That too he booked many rides from my Uber account with my mobile, I got mails for that. Please help me to get my mobile back. Please call me to this number for any query's which currently I am using +91-9148581592. Thanks,
Pratap K
+91-9148581592.
Hai,
I am Pratap and I forgot my mobile phone in Uber cab on 20th-June at around 3:11pm to 3:38pm and cab number is KA 50 A 2497, His name is Naveen Kumar. I called to my mobile he picked and told me I will give back by evening. But he didn't gave and now I am calling to my mobile its saying switched-off. That too he booked many rides from my Uber account for that I got mails. Please help me to get my mobile back. Thanks,
Pratap K
+91-8884625803.
Today morning I booked Uber taxi. The driver gave me a call before the back gate. I told him to come to the front gate and he agreed. Afterwards he did not respond at all is spite of my repeated calls. I did not cancel the booking, but you have charged me rupees 50. Please take action for refunding the same for you to have proper customer care.
Mr. Sekar On Phone To Uber Service
I had traveled from BTM to Electronic city 21-06-2016 9. 15 am with maruthi Swift Dzire which the cab driver collect with cash along with Toll payment. But the toll payment was paid with us. The driver assist us the tool pay should paid with customber. Driver Name:MUTHU NAYAK
DRIVER MOB:+91 97423 54864
Thanks
Sekar perumal
+91 99809 77886.
I am using Uber rides since a long time, but today i felt like threating by one of your driver. He was ill behaving with me was shouting on me, moreover he stopped cab in the middle of the way saying my trip is not getting started as i was requesting him please drive cab as i am getting late for office, but due to some network issue in his phone he started shouting on me and he was not ready to lower down the account temperature as i am pregnant i cant handle all this threating. Kindly take some serious action against him as i was not feeling safe. Driver Name - Kuldeep
Driver Phone Number - 9654558950. Driver Car Number - 0539 (Beat).
I have booked Uber cab yesterday from BD estate, Near Vishwidhalya Metro Station, Delhi at 7:20 a. M. I have paid the money to the driver, but it is still showing trip summary in my app. This is the second time I am facing this problem. If this problem is not solved then I will stop using Uber from now onwards. Thanks.
DearSir,
Yesterday Ibooked one cab from my mobile number 9830361593 for RUBY from
Santoshpur at 0650pm dt. 17/06/16. But your Driver could not reach my place for I am bound to cancel my trip. But I am surprise to say when your driver charged Rs. 132. 85 during my return trip to santoshpur. Then I come to know through message that you have charged both way
trip. So I request you to refund the amt. As Ido not know the booking and cancell procedure of Uber cab. Ishall ever greatful to you if you consider my mistake and adjust the amt. In my next trip. Regards. Biplob Dhar .
I had taken a shared ride from HSR Layout to Kasavanahalli yesterday evening. The bill came to rupees 72. 59. I tried to make the payment through my credit card number Ending 2020, but could not get the transaction through. Then I clicked the cash payment option and paid the driver in cash. But today when I tried to book another ride the app is showing the amount due and reminds for payment. I am also not able to use the app for any other step other than make payment. As I have already paid the driver in cash I presume, the fact has not been reported to the company by him. As the amount is small if Uber insists, I shall make payment again. But henceforth I wish to pay for rides only in cash. My credit card option registered may please be deleted forthwith. Thank you. Regards. N S Lakshmanan .
Hi Team,
Please note whenever I am trying to call your customer care phone numbers no numbers is getting connected. I would like to be a Uber Partner. Kindly call me back and confirm the whole process ASAP
Bharat Vats
Phone - 981121784
Address - Faridabad- Haryana India - 121006.
Mr. Chandan Chhabra On Phone To Uber Service
Yesterday 11:32am from janta colony to ehcc hospital jawahar circle driver charges 118 rupees from my father in my mobile rupees 88. 35 shown my father pay 118 rupees after three hours i call manoj jabdoliya mobile number 09799384531, but he is not respond properly he is recieving 29. 45 extra from my father please check this complaint and take good action thanks and regards c.
Hello Sir,
Today i travel in Uber from Gopalan signature mall to Vijinapura area. The amount that showed me is rupees 80. 40p, but in my mobile number price shown as rupees 133/-, but cab driver mobile shows rupees 183/-. May i know the reason why this error got to me. Could you please give me the clarification please and i want my money back.
Ms. Vandana Bagla On Phone To Uber Service
I booked a cab from my app on mobile number 8860204102, driver's number was not reachable. His name is Vipin having Maruti Ritz number DL1Z1625. Arrival time was seven minutes, but he didn't turn up for 45 mins. I was trying to search help on app and I do not know how 80 rupees were deducted. This is rediculous on your part.
Some other person booked a Uber cab for me at 8:15am. I had to reach office at 9AM. I called up the driver and he said he is at my place and would reach my pick up point in 5mins. I waited for 10mins. I again called and he said he has just started. I waited there for 50mins and tried his number ten times, but received no response. Then disappointed at 8"50am I had to book Ola cab which came on time. After I got the cab the Uber driver called me and I was not able to pick the call. When I tried calling back he disconnected the call. On the top of that the person who referred got a message that as he has cancelled the call rupees 80 has been credited to his account. This is really not justified. Uber is not at all user friendly. I would never recommend anyone to use Uber.
Today, I had booked a cab from niti khand-1, indirapuram to Delhi safdarjung railway station, fare was fine, but in my bill, Uber had charged rupees 300 as MCD charges in indirapuram, up gate and up. How could they charge MCD charges from customer. Dear Uber customer care, please help me out in this regard.
