Catnapper Customer Service Phone Number

Phone Number of Catnapper is +(423) 476-8544 / (423) 961-7204 .
Catnapper is a brand name of consumer products and operated as a privetely held company under the official name of Jackson Furniture. Catnapper is one of the largest family owned furniture brands and companies in the United States. The company was started by Ray Jackso in the year 1933. Catnapper is headquartered in Cleveland, Tennessee.
Valuable Contact Number of for All General Inquiries
Phone: +(423) 476-8544
Important Contact Number for Services / Support
Phone: (423) 961-7204

Products and Services


Catnapper deals in a large collection of designer living room products, ranging from Accent chairs to lift chairs, home theaters to digital music systems, sofas to tables and bedroom furnitures to home office furnitures. The key product line of the company include sofas, recliners, lift chars, accent chairs, tables and rugs. Catnapper products have several features and benefits which include 8 gauge spring system, smooth and quiet operation, no warping and spliting, resists bending and lasting seat strength and comfort. Catnapper has earned well reputation in US market for its best prices and reliable services. Catnapper also provides after-sales services for its products at affordable price.

Network


Catnapper has nationwide 6 manufacturing units and 1,500 well experienced employees. The company has millions of satisfied customers across the United States. Catnapper sells its products through the retailers, authorized distributors in and out of the United States. It has more than 2,500 authorized retailers.


Catnapper Address


The address of Catnapper is 1910 SE King Edward Ave, Cleveland, Tennessee 37311, United States.

Catnapper Email Address


The email address of Catnapper is sales@jacksonfurnind.com.

Catnapper Website


The Website of Catnapper is www.catnapper.com.

Catnapper Customer Support Service Phone Number


The customer support phone number of Catnapper is +(423) 476-8544 / (423) 961-7204 (Click phone number to call).



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Catnapper Source of Knowledge


www.catnapper.com/
www.sofasandsectionals.com/shop-by-brand/jackson-brand
www.catnapper.com/main/qualityfeatures.php
www.catnapper.com

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Catnapper Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Bethany CallsJun 26, 2017

Ms. Bethany On Phone To Catnapper Service
I have been contacting my dealer for four months now and have yet to have my cat napper fixed. The dealer says they have been constantly calling cat napper and they can not get in touch with them. I would like a phone number to speak to an actual person from cat napper so I can get my issue resolved.

Reply
Customer care female
Ms. Karen Settle CallsJun 16, 2017

My husband and I purchased a Catnapper rocker/recliner approximately three years ago and it is not holding up at all like we expected. He has had to work on it several times to "tighten it up" and the seat is lumpy already and just not a comfortable sit at all - I am truly disappointed in the quality of the chair - we paid almost $700 for this chair, partly due to it being camo in color, but I really think a $700 chair should last better than this one has - out last rocker/recliner was a lazy boy and we had it for 30 years before purchasing this Catnapper. My number is 618-732-6293.

Reply
Customer care female
Ms. Jeanene CallsJun 01, 2017

Ms. Jeanene On Phone To Catnapper Service
Bought a cap paper recliner love seat. Not from an official dealer, the power cord is missing. Would like to order one for it. Can't find a place to order replacement parts. Serial 6020115. Style. 67478 power was on the sticker in the back of the chair.

Reply
Customer care female
Ms. Patricia A. Coleman CallsMar 02, 2018

Ms. Patricia A. Coleman On Phone To Catnapper Service
I brought a recliner sectional from Furniture Outlet in Augusta, GA in 2016. I left the recliner up and notes that the material was torn very badly. I contacted the store that I purchased the furniture from and they referred me to Epoch Upholstery, they came out on 12/05/2017 and they told me they ordered the material to repair the torn area. However, to date I have not received the material and I also paid them $85. 00. Epoch said they would return my money and I can order the material myself. I have not received my money back. I went back to the store for some assistance and again no one is helping me here. I was even willing to see if I could pay half price to replace this section of the sectional. I need your help.

Reply
Customer care male
Mr. Richard Hogebaum CallsJun 12, 2018

1 - I cannot understand the email address given on the phone
2 - I have a Catnapper Lift Chair that is about 18 months old. The Base Motor mount has snapper in two. . I never found the clip that holds it, and am suspicious that over time it worked out of the frame mount and started twisting. The lift for the legs seemed to be only lifting half way up for quite a while. The Serial Number is: 34672 73, Style: 54855 Mfg date: 12202 016 Id 34672733 Base motor: MC1601150418. I can send pictures of the damaged motor and motor mount, but do not know how on this message. In hopes that someone can rescue me, as I am a 75 yr old, disabled Vet and really need my leg lifted up, as its amputated. I purchased this chair from EBay, no receipt, and EBay can not find it - they say that they do not have it as the Vendor may be out of business. ?
Please email me at rhogebaum@gmail.com or call at 385 246 5809 If no answer, leave a msg. Thank you Richard Hogebaum .

Reply
Customer care female
Ms. Crystal Gardner CallsJan 14, 2018

We live in Sharpsburg MD and bought a Catnapper bonded leather recliner couch in Jan 2014 from Wolf’s Furnitire in Hagerstown MD. How long is the expected lifespan of your furniture? We went shopping today to replace this couch Horrible product This site will not allow me to download pictures even there’s a place to do that. I would love for a representative to contact me at 239-699-7591. Thanks.

Reply
Customer care male
Mr. Tom Schwahn CallsOct 11, 2018

I need two replacement pull cable D ring release pull handles for my Catnapper sectional sofa. Serial 4975911
Style 53741. Can you please tell me what part number I need?
Thank you.

Reply
Customer care male
Mr. Randy Kerr CallsDec 13, 2017

I purchased a Catnapper chair 11 months ago and the frame is broken, also the back wood board is broken. I have emailed several times with no response. I would like my chair fixed or replaced. 574-767-0729 9110@att. Net.

Reply
Customer care male
Mr. Judy Moffett CallsAug 02, 2018

Mr. Judy Moffett On Phone To Catnapper Service
Problem with a reclining leather sofa bought three years ago with lifetime warranty. Leather up on one side behind where someone's head would be is tearing/peeling. Need to know how to get it replaced or repaired. Name: Judy Moffett Phone number is: 985-384-2605 Please return our call at earliest opportunity.

Reply
Customer care female
Ms. Tina Stewart CallsApr 09, 2018

Ms. Tina Stewart On Phone To Catnapper Service
Absolutely ridiculous that you can not talk to a human being about your problem. I was told you can only email it leave a message concerning your problem and this is the way they do business because they have a huge call volume. They will contact you within 48-72 hours. You wouldn't have such a large call volume if you didn't sell junk .

Reply
Customer care female
Mr. Ms. Robin CallsAug 29, 2016

Catnapper loveseat rocker recliner style 49422 - cover 1209 59. I paid $800+ and expected this piece of furniture to last for years, but the fabric (some type of faux leather) is a disaster. It needs to be recovered and it appears from other complaints that this material will simple not hold up. Sounds like this should not even be offered - I need this to be recovered to continue to use this in my home? Please contact me to make plans to recover this piece of furniture. Thank you in advance for your assistance. Tried to attach pdf.

Reply
Customer care female
Ms. Brenda Dunn CallsJun 14, 2016

I purchased a 4824 Catnapper liftchair for my husband with terminal cancer I bought from corvins furniture my husband passed away in March I am trying to get reimbursed for mechanical parts or chair, but because I didn't get from medical supply they will not reimburse me said this was not medically necessary I do not understand are the mechanical parts different in lift chair from a medical supply place.

Reply
Customer care female
Ms. Sharon Rife CallsJun 10, 2016

I bought a Catnapper recliner about two years ago. Ever since I got it, the chair would turn over with us. It did it several times on my husband and my grandchildren. I keep it in the living room, but no one can sit in it or recline. Also the handle was flimsy and broke. I was wondering can we still get it fixed or do we just get rid of it. It looks really good, but no one can sit in it. It is made with a round bottom on it where the recliner sits. Please let me know so I will know what to do with this chair. I always thought Catnapper was a great product, now I am wondering what to do. Thank You, Sharon/Danny Rife.

Reply
Customer care male
Mr. Rob King CallsMay 29, 2016

Mr. Rob King On Phone To Catnapper Service
Chair was purchased in July of 2014 from HH Gregg. Love the chair. I do have an issue with the material. The seat portion of the chair is great The issue is with the material on the back rest. The brown material is pealing off Please see attached pictures below. Rob King Crawfordsville, Indiana 765-366-5866 Mobile.

Reply
Customer care male
Mr. Alicia Evans CallsMay 20, 2016

We purchased a Catnapper Loveseat. We absolutely love it. The model number is JA3188-02 R Code Ford Wing C Code. It has a material covering rather than leather. My husband dropped ketchup on it. I cannot find the cleaning code. Can you help me with that. Thanks A. Evans.

Reply
Customer care female
Ms. Ivelitz Diaz CallsApr 04, 2016

Ms. Ivelitz Diaz On Phone To Catnapper Service
I bought a Recliner % Lift Chair on 2/7/15 At Sears. I need to buy on of the button that attached the chair to the floor. I think that the model number is one 51654 Vintage.

Reply
Customer care male
Mr. Rick Cotton CallsMar 29, 2016

I purchased two recliners from Jay's Furniture in Hamilton, Ohio on 7/14/13 model numbers 4609-2, 4535-2. The 46092 model had to be repaired three times before finally Safeware replaced the chair spring mechanism, cushion, handle. This was and is my wifes chair she is only about 140 pounds so it was not from her weight. My chair 45352 broke and is sitting on the ground, I was told the insurance would replace the chair which I found out is not available, I then found out there was not enough insurance to cover the chair. I do not if the chairs were bad from the start or if Jays buys second hand stuff. I have a lot of friends who recommend Catnapper, I even bought my elderly mother two power recliners which have been great. I am really disappointed in our chairs and I will never buy or recommend your product to anyone anymore.

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Catnapper Customer Service Care Phone Number 254802
Mr. Ted CallsFeb 17, 2016

Mr. Ted On Phone To Catnapper Service
Fake leather upholstery is peeling after a couple of years. Recliner mechanism has broken twice. Springs are lopsided causing the person sitting on the chair to slide to one corner. I was told by the salesperson that this was top quality furniture and I paid top dollar. What a disappointment.

Reply
Customer care female
Ms. Linda McCoy CallsFeb 05, 2016

Ordered two (2) Geneva red leather recliners with wedge from Home Cinema Center (HCC). They said order shipped on 01-15-2016. When I couldn't get tracking info from alleged shipper I called HCC and received response that Catnapper delayed the order. Want to know if that is true as I've paid them and don't know when I will get merchandise.

Reply
Customer care female
Ms. Delena Springfield CallsJan 30, 2016

PURCHASED POWER Catnapper LOVESEAT ON 12/8/2015. WAS DELIVERED BY USHER
SERVICEMAN. SERVICEMAN TOLD ME THAT THE MECHANISM WAS WARPED AND HE WOULD ORDER PART AND PICK UP LOVESEAT AND REPAIR. I CALLED TODAY 1/29/2016 AND THE PART HAD NOT EVEN BEEN ORDERED. THE BACK OF MY LOVESEAT LOOKED LIKE IT HAD BEEN DAMAGED IN SHIPMENT. My mobile 8639912404.

Reply
Customer care male
Mr. Glen Wilbur CallsJan 05, 2016

Mr. Glen Wilbur On Phone To Catnapper Service
Please sirs how do I get to sell your furniture
2075467019 my distributor went out of business and I need product.

Reply
Catnapper Customer Service Care Phone Number 249272
Ms. Donna CallsDec 27, 2015

My name is D Jones and my number is 270-217-1728. I bought a Catnapper sectional less than three years ago and the leather started peeling off about a month ago. What can be done about this? I do not have small kids so this has not been abused. I'm embarrassed to have anyone over it looks so bad. Please help D Jones.

Reply
Customer care male
Mr. Chris Terry CallsOct 18, 2015

Mr. Chris Terry On Phone To Catnapper Service
My name is Chris Terry I'm needing a new backing for my recliner. My. Phone number 513 371 2109.

Reply
Customer care female
Ms. Joanne Lucas CallsAug 15, 2015

We purchased a Catnapper wellington style 4840 dune on May 02, 2012. We have had it for three years and the motor died. We paid $729. 92 with tax included i New York. It seam like it should have last longer then that for that kind of money. It is a lift chair. We were told that there is a three year warranty on the mechanism. I have called customer service and get no answer. Catnapper is suppost to be a well known name. Please reply. Thank you for your time in this matter. Joanne Lucas .

Reply
Customer care female
Ms. Jo Ellen Grubb CallsJul 22, 2015

Ms. Jo Ellen Grubb On Phone To Catnapper Service
I have a Patriot Lift Reclioner chair purchased on-line from Sears in November 2014. Sears has been no help. The chair is broken and needs fixing. Please let me know what I need to do to get this done. Thank you.

Reply
Customer care female
Ms. Cathey Caudill CallsApr 29, 2015

I have a beautiful set of Catnapper furniture --- right after we bought the furniture we finished an upstairs room so the furniture has hardly gotten any use -- The problem --- the sofa arm looks like the material has disintegrated. It is the fake leather (Pleather - or whatever you call it.). Is there any way I can send a photo and see if there is something you can do ---- it is very sad for a relatively new furniture piece to have such a problem.

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Customer care male
Mr. Barry Kirkus CallsApr 11, 2015

I bought a full set of Catnapper furniture on 18 June 2012, from Farmers Home Furniture, in Hinesville, Georgia. My problem is that the leather is peeling and coming apart at the footrest. The swivel chair and double loveseat are in great condition just the couch is the one that is coming apart. Do not wish to complain, but this is ridiculous in only two and one half years. Is there any kind of warranty or recall or can this be fixed.

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Customer care female
Ms. Pat Barren CallsFeb 04, 2015

Ms. Pat Barren On Phone To Catnapper Service
We have been trying to reach someone to talk about a a problem we are having with your power lift chair. We have left several messages with no responses. Will you please contact me at 2514223415 or email me at knaomid@gmail.com.

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Customer care male
Mr. James Stonum CallsOct 31, 2014

I purchased a Catnapper couch and loveseat and have had it a little over a year and the so called bonded leather is coming apart on both of them. I have contacted the place, from where i purchased them. They informed me that you would only let them replace the upholstery, from where it was coming apart. I would rather you replace the set as i can see, it is not going to hold up. It has definitely not been abused and taken well care off. It was a $2000 purchased and i am sure that Catnapper is very willing to work with me on this. I understand that you are a very reputable company. Please let me know, if this can be taken care of. Thank you.
James Stonum
580-345-2679.

Reply
Customer care user complaints