An open letter to manager of travel:
From client booking Copa: DKIHXN : ticket 2307085780152
I had booked a flight March 16 2018 from San Jose Costa Rica to Managua Nicaragua. Recently there is an ongoing civil strife and the US embassy has issued a warning to family member of its embassy to leave Nicaragua. The Canadian government has issued similar warnings to its citizens, The violence and deaths continue while businesses close down, and the streets of Managua are unsafe to travel. Under this state of civil strife I would like to request a refund of my paid fare or a full credit with Copa for travel at a future date when peace resumes in Nicaragua. I realize that your normal policy for refund does not allow for refunds, but in this extenuating circumstance I would ask you to consider my request. I have enjoyed traveling with Copa Airlines in the past and I hope to continue to do so in the near future. Sincerely.
Ms. Ijeoma Emerenini On Phone To Copa Airlines Service
Hello Sir
Pls I'm writing to inform you about my missed flight on the 7th of September 2017. This is my booking reference: N5ML2i by name Ijeoma Emerenini , due to stop over at Johanesburg O R Tambo airport. The airline refused me boarding and requested I pay extra R18, 000 worth of Money to be able to continue my journey. Please I want to reschedule my journey and to know if it will generate any fees. Kindly assist me, and I look forward to hearing from you. Yours Sincerely
Ijeoma Emerenini .
I have booked a flight with Copa Airlines several months in advance. Few days before the scheduled departure date they call me to notify me that they changed the departure time to a later time. After spending over two hours on the phone with customer service, they were unable to helping me solving my questions. Customer service representatives did not want to transfer me to talk to a supervisor. After insisted for several times I was finally connected to a supervisor. Even the supervisor was not able or willing in trying to solve my concerns. I am very disappointed how Copa Airlines treats its customers. My experience with customer service was extremely poor to say the least.
Ms. Rosi On Phone To Copa Airlines Service
I filed a claim for items stoled from my suitcase claim number 22252 on April 25 and I still have not heard from Copa.
Ms. Karen Anthony On Phone To Copa Airlines Service
I have been trying to contact someone in Customer Service to reply to my request for a refund of a ticket I was forced to buy at the Copa counter in Orlando. I have sent multiple emails to Customer Service, spoken to at least seven different people and was finally told that my request had been escalated to a priority. It has been over two months since I began this seemingly futile attempt to be heard and receive some sort of response. The reservation in question is 230-2169365598 issued on March 16th for September 1st. I am certain should you look into this matter there are multiple references to my case. I need help to bring resolution to this matter.
Ms. Ana Rosa Vasquez Molina On Phone To Copa Airlines Service
My wife was charged an extra $175 for a carryon bag which she never was at any of her round trip tickedts before.coming home no one gave her a problem with this carryon and she wasn't charged. We want to get our money back for this problem. Also she has assigned seats for all four legs of this round trip with Copa. When she started out in Boston, Mass they asked her if she would be willing to give up her seat if needed for an extra $400. 00 and would get a new flight the next day. She said if you need her seat she would go the next day. The problem was they changed her assigned seating for all four legs and she was very upset and uncomfortable. I want to be compensated for this inconveince.
Ms. Iria Freitez On Phone To Copa Airlines Service
Good afternoon. All Venezuelan flights have been cancelled. What do I need to do to be reimbursed? What is the process for? To where do I have to go or call?.
Greetings, i travelled with Copa Airlines on June 26-july 10-2018, and my two large lugages were damaged with loss of wheel, scratches and scuffs mark. The two check ins. I brought it to the Copa Airlines personnel attention in Costa Rica and was told i can only put a claim in when i get back to New York. Please lend immediate attention to this matter for me. Thanks for your prompt response. My flight schedule was the following; CM803 from New York to Panama, Panama City, and from Panama City to San Jose, Costa Rica CM164, June 26, 2018. July nine, 2018 departed from San Jose, Costa Rica on flight CM504 to Panama, Panama City, and from Panama City, Panama, to New York on flight number CM808. Thanks once more in advance. Elizabeth C. Rowe , AT 3113 Avenue J, Brooklyn New YorK, 11210. My Phone Number is 1-347-901-7963.
Mr. Aman Goel On Phone To Copa Airlines Service
There is one ticket booked from my credit card number 4854980600300364 today morning amounting 93032. 87 INR. This is fraud and i have not booked any such ticket. Pl cancel this and credit back the same amount.
Ms. Shruthi On Phone To Copa Airlines Service
I am from India, i want to contact Copa customer care from India which I am unable to since i want to know the travel and baggage information for my upcoming travel.
Mr. Manish Kumar On Phone To Copa Airlines Service
Dear sir madam i have issue a ticket on copa airline my ticket number is 169-8924758737, but i am not traveling and cancel to this ticket and refund on my travel agent, but i did not receive any amount i ask my travel agent he is tell me the ticket is cancel, but not receive the amount please resolve the issue and tell me early as soon as possible.
Mr. Govind Aidasani On Phone To Copa Airlines Service
My card has been misused. Some one has used for an amount of usd $ 976. 01 on copaair.com on 11. 12.2014. Kindly cancel the transaction and credit number used for the above transaction : 4386 2800 1103 1253. Name of the card holder is Govin Daidasani. Contact number is 91-9821693424. Email id is gaidasani@yahoo.com.Urgently do the needful.ThanksGovind.
