Heat Surge Customer Service Phone Number

Phone Number of Heat Surge is 1-800-924-7964 .
Heat Surge is a privately owned company that engaged in manufacturing and distribution and marketing of Roll-n-Glow electric fireplaces, electric fireplaces, and fireplace accessories, and electric fireplace heaters. The company is dedicated to provide high quality products to the customers across the United States and Canada.

Key Products and Services of Heat Surge


Heat Surge is a leading company that manufactures and distributes electric fireplaces and fireplace accessories in the United States. The products manufactured by the company are well tested for consumption of electricity and pioneered in use of Old World Amish craftsmanship with new technology.

Heat Surge Technology and Safety


The company uses Amish crafted mantel and patent pending Fireless Flame technology in all the products developed by the company and are approved by the UL seal for safety of an individual. The fireplaces developed by the company provides heating solutions as provided by the sun when sitting under the light and enjoy the heat.

Customer Support Number of Heat Surge:


The Heat Surge customer service phone number is 1-800-924-7964.

If any queries, complaints, questions, the customers can contact at the above number. The Heat Surge customer service representatives are available from Monday through Friday 8:30am to 7:00 pm EST, and closed on Saturday and Sunday.

Customer Service Support Email ID of Heat Surge:


custserv@heatsurge.com, is the Heat Surge customer service email id.

For any information, questions, product support, suggestions, and concerns, the customers send email at the above email id of Heat Surge.

Heat Surge Headquarters:


The head office address of Heat Surge is located at 8000 Freedom Avenue, North Canton, Ohio 44720, United States.

The Heat Surge corporate office is an administrative building and customer service department that manages all important operations such as orders, customer issues, complaints, etc.

Heat Surge Online Web Portal:


The official web page of Heat Surge is www.heatsurge.com

For all general information related to Heat Surge products and services, feedback, support, return policy and other, the customers can log on to the official website of Heat Surge.

Heat Surge Social Page Links:


To know more information, customers reviews, latest products and services about Heat Surge, the customers can connect with Heat Surge through many social networking websites including Facebook and Twitter. The social web page links of Heat Surge are listed below:

Heat Surge Facebook Page Link: www.facebook.com/heatsurge

Heat Surge Twitter Page Link: www.twitter.com/heatsurge


Heat Surge Address


The address of Heat Surge is Corporate Address: Heat Surge LLC, 8000 Freedom Avenue, North Canton, Ohio 44720, United States.

Heat Surge Email Address


The email address of Heat Surge is custserv@heatsurge.com.

Heat Surge Website


The Website of Heat Surge is www.heatsurge.com.

Heat Surge Customer Support Service Phone Number


The customer support phone number of Heat Surge is 1-800-924-7964 (Click phone number to call).



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Heat Surge Phone Number Customer Service

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Heat Surge Source of Knowledge


www.heatsurge.com/about
www.heatsurge.com/about/how-it-works
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Heat Surge Customer Service Number Delineated Here With Complaints and Reviews

Customer care male
Mr. John R Brown CallsFeb 23, 2017

I ordered a floor model Heat Surge last month was taken out of my bank account two 13 2017 was ordered a month ago, but have not received it yet
I'm waiting to receive it I do not have the order number.

Reply
Customer care female
Ms. Rosa W Brame CallsOct 05, 2018

My name is Rosa W. Brame I bought two of the Heat Surge fireplace on wheels and one is still working good no problem. But one I had to change plug on cord one prong burnt so it worked good, but before this the lights on the fireplace quit burning, but all the heating and that worked good and the little red lights would light up and I new what settings I had it in. Can you fix it I have done all I can to it. My address is 139 Sawyer Rd., Bayboro, NC 28515 Only have one phone (252) 671-9071. Please let me know what is out there we paid over $600. 00 for the two I purchased from your company. Thank you we love the comfort of the Heat Surge.

Reply
Customer care female
Ms. Glenda Cravens CallsNov 29, 2018

I ORDERED A ROLL AND GLOW FIRE PLACE, ON NOVEMBER 26, 2018. I RECEIVED A RECEIPT ORDER 1531278645. DROPECODE WGH1118. CODE 30000953
CATEGORY:Google-mg
HAVE RECEIVED NO WORD AS TO WHEN IT WILL BE SHIPPED, OR ABOUT WHEN IT WILL ARRIVE. IF I DON, t HEAR SOON I WILL HAVE TO CANCEl MY ORDER, FOR LACK OF INFORMATION ON MY ORDER. I HAVE CALLED, Heat Surge AT 1800-924-7964. THEY SAID TAKES 72 HRS TO GET IN YOUR SYSTEM. I appreciate your help thank you
I WOULD LIKE A CONTACT EMAIL WHEN IT IS SHIPPED PLEASE.

Reply
Customer care female
Ms. Carol Pasirba CallsFeb 25, 2015

Ms. Carol Pasirba On Phone To Heat Surge Service
I need to know what is going on with the heaterevery time i call there are different times when it will be here. And how come it was taking out of my checking 2.

Reply
Customer care female
Ms. Christina Thomas CallsOct 14, 2014

Ms. Christina Thomas On Phone To Heat Surge Service
Hi, i received a letter stating that i was entitled to a trade in certificate on the heat surge i previously purchased. The letter states i needed to respond by August 18, 2014. The letter was just delivered by the post office. The letter also states that i purchased my heat surge on 4/17/2014, which was when i renewed my warranty, not when i purchased the fireplace. Why is my warranty expiring soon, when it was just renewed on 4/17/2014. I paid the renewal premium. I am in need of a repair to my fireplace, or it's replacement, but do not know how to go about receiving it. I also sent in a request and payment for new light bulbs and have never received them. Please help me. Phone number 801-254-0910. A return call would be appreciated.

Reply
Customer care female
Ms. Beverly Decker CallsNov 16, 2013

Ms. Beverly Decker On Phone To Heat Surge Service
I have not been able to contact your customer service to make a simple change of color on our order for a new heat surge pleasure glo. I held on the line for forty minutes to make the change on the order i had just placed an hour before on friday, November fifteenth from cherry finish to dark oak. When i finally got through to the representative i was told she could not help me and to call customer service. I did and had to hold on for another forty minutes only to be told she could not see my order yet and to call back later in the day around five. I did holding on for another twenty minutes with no success because your lines closed for the day. I was told earlier that due to the high volume of calls heat surge is receiving i would simply have to wait on the phone for as long as it took to get through. Not being available on saturdays is not fair customers who cannot call during the week and wait for such long periods to get through to you. Please add more reps or open on saturdays.

Reply
Customer care user complaints