JPay Customer Service Phone Number

Phone Number of JPay is 1 800 5745729 .
JPay is a private Financial Services, Corrections and Technology American company that provides various services to the United States prisons. The slogan of the company is 'Stay Connected'. It was established in the year 2002. The headquarters of Jpay is located Miramar, Florida, united States.
Valuable Contact Number of JPay for All General Inquiries / Support
Phone: 1 800 5745729

Products of Jpay


The main products contained in the product line of the company are Inmate Money Transfer & Communications, Community Corrections and Payments.

About JPay


This company provides a link between inmates of prisons and their family members. Company provides electronic communication services to prisoners. Services of the company consist of telephony services, eMassaging, Video call, etc. Prisoners can also obtain entertainment devices through this company like MP3 players, etc. Prisoners can open their JPay account for various services of the company. The services of the company also available outside the United States. Payments of JPay services is also accepted through credit cards.

Headquarters Address of JPay

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The headquarters of the company is located in Miramar, Florida, United States and the permanent address of the headquarters of the company is One 12864 Biscayne Blvd. Suite 243 Miami, FL 33181, United States. For more support dial: 1 800 5745729

Web Portal of JPay

:
The official online website of the company is www.jpay.com. The customers can visit the website for any query or detailed information related to the company. The company serve the individual customers with 24 hours online help through personal accounts. The customers can buy different Mobile phones through the official website of the company.

Contact Number of JPay

:
The customer service number of the company is 1 800 5745729. The customers can call this number to talk to the customer service representatives of the company regarding any inquiry or complaint.

Social Links of JPay

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Facebook page of the company JPay
www.facebook.com/JPayInc

Twitter link of the company JPay
twitter.com/jpay_com.

Linkedin of the company JPay
www.linkedin.com/company/jpay-inc.


JPay Address


The address of JPay is 12864 Biscayne Blvd. Suite 243 Miami, FL 33181, United States.

JPay Email Address


The email address of JPay is Pressinquiries@jpay.com.

JPay Website


The Website of JPay is www.jpay.com.

JPay Customer Support Service Phone Number


The customer support phone number of JPay is 1 800 5745729 (Click phone number to call).



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JPay Phone Number Customer Service

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JPay Source of Knowledge


en.wikipedia.org/wiki/jpay
www.jpay.com/aboutus.aspx
www.jpay.com/contactinfo.aspx
www.jpay.com

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JPay Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Tonya Laws CallsJun 02, 2017

Ms. Tonya Laws On Phone To JPay Service
Can someone help me my account has been blocked and tried call Financial Care and they never answer.

Reply
Customer care male
Mr. John Sheppard CallsJun 20, 2018

Mr. John Sheppard On Phone To JPay Service
Hello,
My name is John Sheppard , phone number 818-704-1681. I sent a money order for John Cumming 00446188 on April two, 2018 in the amount of $75 and Mr, Cumming said that he did not receive the funds, Address money was sent is J pay Charge Back P. O. Box 246553 Pembrook Pine, FL 33024, and as my understanding the inmate has not received the funds and it has been over two months. Please give me a call to let me know the situation, the money order number is 25022427524. I can be reached at 818-423-0382- John Sheppard
Thanks.

Reply
Customer care female
Ms. Juanita Gaston Says Jun 19, 2019

Hey i was trying to see how much my husband payment was to start back receive money on his book.

Reply
Customer care male
Mr. Marquelo Michael CallsJun 12, 2018

Recently released from prison, 190606 Marquelo Michael . I mailed in my tablet to have the security features removed. The date was 4-27-2018. Per the Post Master Generals Office. The package was received by JPay on 4-30-2018 Postage pre-paid. I have yet to receive my tablet back from JPay. I was instructed by the Better Business Bureau to contact you again before they proceed with my case. My address is Marquelo Michael 18620 Oakfield Rd, Detroit, Michigan 48235. I paroled from Macomb Correctional Facility.

Reply
Customer care female
Ms. Shirley Miller CallsOct 13, 2018

Ms. Shirley Miller On Phone To JPay Service
Seriously I need and expect a phone call I have been using your services for over ten years I need to SPEAK TO A LIVE PERSON--that would be common courtesy for someone who uses your service long term and often
Shirley 7246303110.

Reply
Customer care female
Ms. Shirley Miller CallsOct 13, 2018

Ms. Shirley Miller On Phone To JPay Service
My goodness your system is quite ancient I have two accounts one in Fl one in PA I have tried relentlessly to talk to someone because the PA account is 15 months since used my son accessed it from DOC Somerset and sent an email I am simply trying to speak to someone about re accessing it on my end I only get a system where you cant talk to a LIVE person please phone me.

Reply
Customer care female
Ms. Mary J. Brothers CallsAug 23, 2017

I am receiving a message that my account name does not match the DOC approved list for this offender. I am his mother. The email address below is my current one. Because I have a JPay account for another offender, I was not allowed to use it for this account so I entered an old email address, mjlpc@gmail.com.

Reply
Customer care male
Mr. Jyotish Bordoloi CallsAug 14, 2018

Mr. Jyotish Bordoloi On Phone To JPay Service
I my bank account has been debited for:
1. two times @ Rs. 900 on 13 August 2018 for purchasing two tickets on network travels for conducting journey 17 Aug 2028 from Haflong to Guwahati bearing ticket no seven and 8. The actual cost is Rs. 900 not Rs. 1800. 2. My bank account has been Debited for Rs. 900 on 14 Aug, but I have not received the confirmation about my ticket from Guwahati to Haflong which I tried to book for 19 Aug 2018. So my accunt is excess debited by Rs. 1800. Please look the matter and communicate.

Reply
Customer care female
Ms. Debbie Whitson CallsAug 15, 2017

My son (inmate at NorthCentral Correctional) and I have been trying to replace a Player that no longer works. He has sent a minimum of three notes to JPay to request a new player, and I have emailed and called numerous times to get this resolved. The customer service area is absolutely not helpful. I get a different answer each time I call, and the response time to emails is at least 3-5 days. This could be a simple process if he just had access to order a new player. He will have to turn in the old one to the facility in order to pick up the new one when it arrives, thus keeping within the guidelines of having only one player. Please help us to get this resolved. He just needs the access at the kiosk to order a new one. Please try to help us. Thank you.

Reply
Customer care female
Ms. Corrina Mitchell CallsSep 03, 2016

Ms. Corrina Mitchell On Phone To JPay Service
My mother sent me money, and I was transferred. I need to know how to get that money back.

Reply
Customer care male
Mr. Jerry L Harriman CallsMay 30, 2016

Mr. Jerry L Harriman On Phone To JPay Service
I brought a jp5 player home from icc and need to be fixed and unlocked my RMA is REF 762MALF; RMA R170630 its being replce because of headphone jack, and i came home before i could get it fixed AND UNLOCKED. What do i need to do.

Reply
Customer care female
Ms. Hattie Reed CallsApr 30, 2016

Ms. Hattie Reed On Phone To JPay Service
It's been over 45 days and my son has not rec'd his player. He has rec'd RM nmber from yo. Please call me at 206-261-1122 regarding my son player. Yo say his player on the way, but went? It's been way to long. Over people are receiveing there player before him and he was the first pt in his reqest in Feb. Check yor email. Dominick Reed. 343495. Some one need to call ASAP abot this. Thank yo.

Reply
Customer care female
Ms. Hattie Reed Says May 13, 2016

My son has not received his mp5 player. He received a rma number from you february 24, 2016. You send him a rma number r141865. Then you send him an email april 21, 2016 saying that his player was on the way. He still has not received his mp5 player. Where is his player? his name is dominick reed doc number 343495. Stafford creek corrections aberdeen washington. I will take legal action if my son do not receive his player. I think we have been waiting a very long time for this player i have pay for.

Reply
Customer care male
Mr. James Kevin Hartsfield CallsMar 03, 2016

I have been trying to get JPay to communicate with the State of Georgia. About me being able to send money to my brother for about a month. Neither one will reach out to other to correct the problem. I was sent a list from the State with me being approved to send money. I'm going to forward this on to you. Please see if you can help me fix the problem. I would like to email the list to whom ever could help. Thanks
James Kevin Hartsfield
404-824-8684
jfield1107@gmail.com.

Reply
Customer care female
Ms. Christine Arcieri CallsSep 04, 2015

Ms. Christine Arcieri On Phone To JPay Service
Hello, my name is Christine and I have been sending my father hundreds of dollars every month without any reply. My husband is a criminal attorney and is VERY upset and worried that you are pocketing the funds. My father's name is Robert Arcieri, he is incarcerated in Arizona. I need a response with 48 hours or we are VERY ready to start a lawsuit for what you have put my family thru. I AM NOT KIDDING!!! We also need some verification that he has received all of the money. Thank you, Christine Arcieri

Reply
Customer care male
Mr. Leon Battle CallsSep 02, 2015

Hi, i am leon. I use your service to contact incarcerated love one in ohio. The facility is dayton correctional as it is expensive to use phones to stay in touch and check on her. Her name is courtney ralston. 82196. Since she cant contact me at all right now, i wanted to know who can i contact that can keep me updated on when the kiosk is back up and running, or at least if its still down. I buy stamps through you at JPay, but your JPay agent said no one knows anything. That cant be right. I appreciate if you can guide me in the right direction, thank you.

Reply
Customer care female
Ms. Helen Goodwin CallsAug 10, 2015

Ms. Helen Goodwin On Phone To JPay Service
I am wondering why it says that the inmate can not receive fund the inmate is Pastor Engkabo Ax3883.

Reply
Customer care female
Ms. Valerie Barraza CallsJul 13, 2015

Ms. Valerie Barraza On Phone To JPay Service
I'm calling because my account has been blocked. Wednesday afternoon a representative had called me concerning a transaction, there seem to be a misunderstanding and he blocked my account. I can not seem to get to talk to a representative to assist me in unblocking my account when I call the toll free number which is 1(800)5745729. It would be highly appreciated if you could contact me directly to my cell phone or email as soon as possible. Cell Phone (562)246-2383. Email address_ Valeriebarraza44@gmail.com Thank you for your time.

Reply
Customer care male
Mr. Jim Brown CallsMay 01, 2015

Mr. Jim Brown On Phone To JPay Service
Was put on hold for a LONG time. When connected the tele prompts did not work They just keep repeating the message. Tried many more times Terrible service. I will contact the State of Michigan and tell them of the POOR service. I cannot get into my email account.

Reply
Customer care female
Ms. Madison Conner CallsApr 02, 2015

Ms. Madison Conner On Phone To JPay Service
Hello my name is Madison Conner . I posted an email earlier today and it has been well over 15 minutes and it is still is not in my sent box, but it took my stamps out and is not saved as a draft either. Did it get sent? Usually I would just think i need to wait a while longer, but J-pay went on to an error page after I clicked confirm send so I do not know if it worked and i am not sure if there is anyway to retrieve my letter?.

Reply
Customer care female
Ms. Mary C. CallsMar 24, 2015

Ms. Mary C. On Phone To JPay Service
Hello I called on the 9th because your service pulled money out if my bank account more than once. I was told that it would be returned within 10-11 business days. It is now the 23rd and my money has still not been returned. Why?

Reply
Customer care female
Ms. Tracey Lawrence CallsMar 21, 2015

Ms. Tracey Lawrence On Phone To JPay Service
I have been trying to call customer service for two days, the line is constantly engaged. I would like to know if Cleveland cc Tx is compatible for videogram. As it states 24/7 i have been calling at various times. But to no avail. Kind regards.

Reply
Customer care male
Mr. Alice Gilroy CallsDec 24, 2014

Mr. Alice Gilroy On Phone To JPay Service
I waited for over 30 minutes and listened to recordings. Although I was told to wait, nobody ever came to the phone. I was calling because your email website is down.

Reply
Customer care male
Mr. Alice Gilroy CallsDec 24, 2014

Mr. Alice Gilroy On Phone To JPay Service
Cannot log into the email site. Getting access very very slow and then a message, "No service available" finally appears when I click on email. I normally do not have any trouble at all logging onto the email site,, but tonight is impossible. Has your service stopped?

Reply
Customer care female
Ms. N Thorn CallsDec 17, 2014

Ms. N Thorn On Phone To JPay Service
Phone number is not valid, after 3rd try, recording came on want me to complete a survey thus winning a vacation. What's up?

Reply
Customer care user complaints