Kaiser Permanente Customer Service Phone Number

Phone Number of Kaiser Permanente is 1-800-464-4000/1-800-443-0815/1-800-777-1370 .
Kaiser Permanente is an America based company deals in healthcare industry. Kaiser Permanente offers services on the basis of membership. Online account is provided to all members. Through this account members can maintain their health records, appointments and other services. Healthcare programs and classes are also provided by Kaiser Permanente time to time. Various planes are available for members like Individual healthcare plan, Family healthcare plan, Employer Sponsored planes etc. The details of all these plans are available on website of Kaiser Permanente. Drugs and natural medicines are also provided by the Kaiser Permanente.

Contact Information Of Kaiser Permanente


For In-network HMO benefits:
You and your employees can call one of the numbers below for answers to questions about their benefits, I.D. cards, copayments, facility information, claims, service issues and more.
  • 1-800-464-4000(English)

  • 1-800-788-0616(Spanish)

  • 1-800-757-7585(Chinese dialects)

  • 1-800-777-1370(TTY)

Monday through Friday
7 a.m. - 7 p.m.
Saturday and Sunday
7 a.m. - 3 p.m.

For Participating and Non-Participating Network benefits Of Kaiser Permanente:


Kaiser Permanente Insurance Company customer service 1-800-788-0710
Monday through Friday 7 a.m. to 7 p.m. Saturday and Sunday 7 a.m. to 3 p.m.

Deductible Plans for Individuals Member service contact info:


Hours of operation for the Member Service Call Center:
Monday through Friday : 7 a.m. - 7 p.m. (PT)
Saturday and Sunday: 7 a.m. - 3 p.m. (PT)
Phone number: 1-800-464-4000


Kaiser Permanente Address


The address of Kaiser Permanente is Ordway Building, Oakland, California, USA.

Kaiser Permanente Website


The Website of Kaiser Permanente is healthy.kaiserpermanente.org.

Kaiser Permanente contact person


The contact person of Kaiser Permanente is na.

Kaiser Permanente Customer Support Service Phone Number


The customer support phone number of Kaiser Permanente is 1-800-464-4000/1-800-443-0815/1-800-777-1370 (Click phone number to call).



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The postal and official address, email address and phone number (helpline) of Kaiser Permanente Service Center and Kaiser Permanente customer service phone number is given below. The helpline of Kaiser Permanente customer service phone number may or may not be toll free.

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Kaiser Permanente Phone Number Customer Service

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Kaiser Permanente Source of Knowledge


info.kaiserpermanente.org/html/kpic/contactus.html
healthy.kaiserpermanente.org/health/care/consumer/locate-our-services/member-services
healthy.kaiserpermanente.org

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Kaiser Permanente Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Luci Ackhart CallsDec 15, 2021

Ms. Luci Ackhart On Phone To Kaiser Permanente Service
I just received a call from KP saying you did not receive my premium payment of $168. 00 for me and my husband. I show I mailed a check for that amount around Dec. 1st. Could you please check your records before I contact my bank?

Luci Ackhart
MSN 01817215
510-522-6818.

Reply
Customer care male
Mr. Douglas Petersen CallsJun 28, 2018

Mr. Douglas Petersen On Phone To Kaiser Permanente Service
I am unable to get any support with obtaining my medical records. I have moved and no longer have Kaiser in Southern California. I have written emails, spent countless hours on the phone with customer service, (1-800-464-400) without any support at all. Millions of people move and change insurance. I am shocked that NOT ONE PERSON has been able to help me get my old records. I have called five different Kaiser numbers, spoken almost a dozen people and been hung up on while transferring multiple times and I am still no closer to getting anything done. It appears each person only knows "one thing" and if you are not seeking that "one thing" you are transferred to the next person again and again. Very disgusted with the terrible customer service.

Reply
Customer care male
Mr. Martin Dandridge CallsJun 26, 2018

Mr. Martin Dandridge On Phone To Kaiser Permanente Service
On 6-22-2018, I arrived at my local Kaiser as a walk-in. I could not be seen. Mr. Robert Wesley Hendley (A358352) (ES) scheduled me for an appointment on 6-25-2018 at 6:20 pm. He printed me out the patient instructions which directed me to report to the waiting area leaving out that I was to check-in first. I was upstairs waiting until the staff informed me of this error. I had waited unnecessarily. Mr. Hendley was at the check-in station and I showed him his error in leaving out the check-in process. He took no ownership of his mistake. He said, "You were supposed to check-in here first. " This was poor customer service.

Reply
Customer care female
Ms. Meghan Ruland CallsJan 10, 2018

Ms. Meghan Ruland On Phone To Kaiser Permanente Service
Every time I try to log into your website it tells me my user name or password is wrong. When I reset the password then the user name is invalid. And vice versa. THis has happened every time I log try to log in. Please contact me to resolve the matter since I can not log on to reach you. SSDD. Not happy about paying over $600 a month to a company who makes it impossible to reach. Bravo.

Reply
Customer care female
Ms. Cherie Goldberg CallsMay 14, 2018

Ms. Cherie Goldberg On Phone To Kaiser Permanente Service
I am in a permanent pain condition, and my pain medication was not sent to the pharmacy by my Dr. So I am made to wait two days before I can get my prescription,
which is totally unacceptable when you are in a permanent pain condition, I have nothing to take and can not go two days without pain medication, I will be in awful pain. I just saw my Dr. May ten and talked about my medication. This is not acceptable, and I'm fed up with Kaiser. Member 43664622.

Reply
Customer care female
Ms. Charlene Patrick CallsJul 22, 2018

Ms. Charlene Patrick On Phone To Kaiser Permanente Service
I am currently at the Kaiser Gaithersburg After care center. My appintment was at 9:20 pm. I saw the doctor with in 15 minutes from my arrival time. Then I was sent to the Radiology department for an X-ray. Once I returned back to the waiting room from the X-ray department. I informed the triage nurse that i returned from radiology. I was called back at 10:20 Pm to get the results of my X-ray. It’s now 11:30 pm and I am still sitting here waiting for my results. This is unacceptable and poor patient care. The nurse keep saying we will be right with you. I have been with Kaiser from 1978 to present. Due to the lack of patient care and customer service from the staff nurses. I plan to change my insurance open season. In all my years I have never experienced this.

Reply
Customer care female
Ms. Janet Choi CallsAug 30, 2018

Ms. Janet Choi On Phone To Kaiser Permanente Service
Hi,
I registered through your webster. It worked very well, but now I can not get into the website. I put my rightID and password. It didn't work. How can I do?

Thank you
Janet.

Reply
Customer care female
Ms. Patricia Daly CallsOct 15, 2014

Ms. Patricia Daly On Phone To Kaiser Permanente Service
I was on hold for 30 minutes and finally after seven someone answered and then promptly hung up on me. Why do i want to be a member with this kind of customer service?

Reply
Customer care user complaints