I have purchased a knife block set today and cannot access the Viners website to register this purchase for the guarantee.
We have a stainless steel kitchen pot, with a copper bottom (exterior), and the copper base is coming away from the pan in 50% of it's circumference. The pot is 8" diameter and about 3. 75" high. On the base is etched "Viners Cookware Collection". It has not been in use for over five years, and was used for some years prior to that. I do not have a receipt and can not say when it was purchased, (possibly from Makro C and C), but I understood that it had a life-time guarantee. Can you, please, advise, and let me know if you can do anything for us? Thanks. Victor H. Duployen.
Mr. Mr Keith Jaynes On Phone To Viners Service
Dear Sirs
we have been married for 57 years and when we bought our set of copper saucepan's and frying pan you gave us a life time guarantee we now have only one left the wooden handles have all fallen off the metal end has just crumbled they were very nice pans shame really, just wonder where we stand,
Yours Mr and Mrs Jaynes.
I bought a Viners Sauté Pan when it was advertised in the Good Food Magazine and love using it as it is so versatile going from the hob to the oven. In the blurb for the pan it says 'the non-stick ceramic interior that will not blister or peel' - as you can see from the pictures, the coating on the screw heads within the pan has started to come and I now cannot use the pan. Can it be replaced please?.
HiI have set of saucepans Viners cookware classique, and today the base has parted from bottom as per photos, this is a very bad complaint and I'm afraid someone will be hurt, please respond within a week or will take farther.
I bought the Viners Silhouette 5-Piece Knife Block Set last year and now the 2nd knife the handle and blade have become detached. Since they are guaranteed, please can you let me know where a replacement can be obtained. Thank you.
I have tried to contact you a few times regarding my Viners pots. The handles seem to be corroding. Could someone please email. The phone numbers do not seem to work. Thank you.
Ms. Heather Gillespie On Phone To Viners Service
I bought a set of pots, and the handles are now breaking on all of them. Could you please contact me. I have tried to call the number given, but this is not working.
Ms. Sheila Martin On Phone To Viners Service
I was given a gift from my son of a wooden block which holds four colored chopping boards and knives to match which have a life time guarantee, the tip of my knife )the green vegetable one has just flew off when cutting a swede, this knife measures approx 8" hard to give an exact measurement as the tip has not been retrieved from the swede (turnip) please can you help as I use this knife daily, thanks in advance Sheila. I am having trouble uploading photo is there any other way of sending this to you can put a pick on my Facebook if you like.
Mr. Ian Knowles On Phone To Viners Service
Hello bought a set of cutlery last year, but the knives have a lot of rust on the handles does not appear on the other items Hopefully photo attached to highlight issue Regards Ian Knowles.
I purchased a Viners knife block set from Groupon recently. Unfortunately I dropped a knife and the blade broke in half, how do I go about getting another one?
Ms. Claire Hartshorne On Phone To Viners Service
This is second time in e tried to let you know about a faulty small knife in Mr set on knives. The smallest knife has snapped a do would like to claim for replacement please. Set put based Christmas 2013. Please reply. Thank you regards Mrs Hartshorne.
Ceramic Salt MillI bought in Viners shop from our local Garden Center, in Lechlade Glous. In December. Two large ceramic salt mills. The mechanism that grinds the salt has fallen out and cannot be replaced in one of them. Please can you advise as next step. The shop has now gone.
Ms. Paula Taylor On Phone To Viners Service
I purchased a naxos knife block set just over two years ago in December of 2012. It was purchased from the Argos group. Over the last few months I have noticed that the handles on every knife have started to crack and on some, parts of the plastic in the handles have come away completely. I went back to Argos where the staff member informed me that as the set is over a year old they could not replace them, however I was informed that the knives have a five year manufacturers warranty and that I should contact your customer service department. I am happy to send the knives to you so that you can examine them for yourselves, obviously ideally I would like to have them replaced. I look forward to your response. Best regards PaulaTaylor.
Mr. Russ Burgess On Phone To Viners Service
dear sir please find attached photos of my kitchen knife set which is showing signs of rust, i have tried to get rid of this, but they wont stop from disclosing please advise.
Mr. My. Bhatt On Phone To Viners Service
I have emailed customer service in 1st week of January and again in the first week of February, but still have not got any response regarding faulty 20cm premiere pan as I have a huge blister in the copper base. Mr. BhattThebhatts@sky.com.
I contacted you last year asking about purchasing a new pan lid for one of my Viners elements pans as I had one that shattered on me in the washing up dish. You asked if I had any photos as this shouldn't happen, but unfortunately I did not. Just this morning when I was doing the washing up, I washed a pan lid and put it on the drainer. When I was walking out of the kitchen, i heard a pop and this pan lid had shattered as well. I have taken photos of the lid in question as well as the underside of the pan, but I cannot seem to attach to this form. If you send me an email address, I will forward them onto you. Is this a common fault with this kind of pan lid as this could be extremely dangerous. I have kept hold of the lid with all the bits in case you need to investigate further. I will look forward to your replyRegardsDerek Walton.
Ms. Cindy M Ellis On Phone To Viners Service
HelloI recently bought a six setting smoked glass dinner service 32 pieces in total. The medium dinner plates seem to be faulty as two of the plates edges have partially come off cutting me. Has anyone else reported this to you?I have returned to the store, but they no longer have them in stock. Look forward to your reply.Many thanksCindy.
I purchased a Viners frying pan dated 19/10/14. I am very disappointed in that the frying pan has become distorted and has risen in the middle, so for example if i fried an egg it would run to the side. I understand it has a ten year guarantee so was hoping you could help. I look forward to hearing from you. Joanne Phillips.
Mr. Mrs Claire Newsome Hartshorne On Phone To Viners Service
I purchased five piece white cutlery set Christmas 2013. The small knife has snapped in half. Can you help please.
Ms. Mrs S Baker On Phone To Viners Service
I am very unhappy with a round non stick shallow saucepan which had a glass top lid I bought six months ago. To my horror when I took the lid off it completely shattered into little bits, fortunately my grandchild was not stood beside me at the time and nobody was hurt, The item had only been used two or three times. The item is 11 inches by 12 and three inches deep. I have had to throw the glass top away due to it being left with jagged glass all the way round the edge. I look forward to a prompt reply.
I have purchased a Viners knife block in black, with silver and black knifes, one of the small knifes has completely snapped in half. I have had the set about two years (I do understand that they have a life time guarantee. I have enclosed a picture so you can see. Thank you.
Ms. Caroline Wood On Phone To Viners Service
I. Hope you can help me I was given a St of vines pans set as a gift for Christmas from my late mother. The frying pan I used once as everything stuck to it so didn't bother. The saucepan middle size I used to cook my Sunday lunch as I lifted the pan with boiling water with cauliflower in the handle came away from the pan resulting in everything fell out. This is not good enough I still have the pan and handle.
Ms. Margaret Galbraith On Phone To Viners Service
To whom it may concernOver a year ago I purchased from a store your sauce pans and frying pan, until now everything has been great, but my frying pan handle seems to have snapped within the rubber or possibly came loose I cannot use the pan and as I have always used your products over the years I would ask that you could replace or repair this item. RegardsMargaret Galbraith25 Ramsay Tullis DriveTullibodyClackmannanshireFK10 2UD.
Dear Viners, I have been using Viners sauté pan to do the majority of my cooking for many years. Yesterday evening I cooked chilli con carne using the pan as usual. I was shocked last night to hear a loud bang come from the kitchen whilst the dish was on a v low simmer. The pan lid had exploded into hundreds of pieces. The pan was ruined and the food had to be thrown away for fear of ingesting broken glass. This is my second pan and I have never had this happen before. Kind regards.
I received a gift at Christmas of the Viners Milania 19 piece knife block. The handle to the bread knife was broken and had come away from the knife itself. I would request that a replacement be forwarded to me so that I can replace the broken item.
Ms. Jo Morgan On Phone To Viners Service
We purchased a five knife set last year (early December 2013) with a 25 year guarantee. However, we have experienced the knives handles peeling and the blades rusting. Can you help ?
Mr. Nigel Pearson On Phone To Viners Service
I wrote to your customer service on 8.11.2014 concerning a serious product failure,but have received no reply. Could you please reply to this without further delay. Thank you. Nigel Pearson
15 Carr Bridge Ave
Leeds LS16 7JZ
0113 226 9327.
