JCPenney Customer Service Phone Number

Phone Number of JCPenney is 1-800-322-1189 .
J. C. Penney Company Inc., commonly referred to as JCPenney, is the United States based retailing company that operates the chain of more than 1,107 stores under the format of department store in all 50 U.S. states along with Puerto Rico. Corporate office of the company is located in Plano, Texas, United States. Jcpenney is the largest retail companies int the United States regarding the number of retail outlets. It is counted among one of the largest departmental stores in the USA.

JCPenney Operations

The company began its operations in the year 1902 by the leadership of James Cash Penney and his co-founder William Henry McManus. Through its retail chain, JCPenney sells a huge selection of men's and women's clothing and accessories such as dresses, suits, pants, skirts, coats, jackets, tops, shorts, handbags, hats, belts, jewelry, sunglasses, shoes, watches, hair accessories etc. In addition to this, the company also sells a broad line of electronics, housewares, cosmetics and furniture.

JCPenney Offerings

JCPenney also offers online shopping facility to the customers though its official website ''. It started its online shopping service in the year 1998. JCPenney deals in top clothing brands like Lee, Levi's, JCP, Jockey, Nike, Dockers, Izod, Arizona and more.

Brief History and Expansion

JC Penney was founded in 1902 at Kemmerer, Wyoming by James Cash Penney and his partners Callahan and Johnson. Within five years, the company was the owner of Three stores and Callahan and Johnson quit their partnership from the company. JC Penney was expanded to more than 30 stores by 1912 after being relocated to Salt Lake City, Utah, in 1909. Its chain of outlets were labeled as JC Penney Company in 1913. Its first acquisition was Crescent Corset Company in 1920. Its corporate office was moved to New York City form Salt Lake City, Utah in 1917. Meanwhile, JC Penney had the network of over 170 stores operating in 22 states throughout the USA. In 1928, JC Penney was the owner of 1000 stores. In 1950s, the company introduced its credit cards in 1959. The decades of 60s and 70s marked the success of the company in terms of Revenue and expansion. In 1987, the company shifted its headquarters in Dallas, Texas before being moved to Plano, Texas in 1990. JC Penney purchased various drug stores like Fay's Drug, Kerr Drug and Thrift and were labeled as Eckerd in 1997. The company withdrew many of its stores by 2014.

JC Penney's Corporate Office:

JC Penney has opened its headquarters in Texas at 6501, Legacy Drive, Plano.

Phone Number of JC Penney's Corporate Office:

A customer can contact the head office of JC Penney at this number, +1-972-431-1000.
Jcpenney customer service number 6434 1

Customer Service Number of JC Penney:

A customer living in the USA and Canada can ask JC Penney his queries at its customer care number, 18003221189.

Other Important Contact Numbers of JC Penney:

Person with Hearing Disability:
Spanish or Espanol:
Customer Service Number for Mexico:
JCP Credit Card Service Number:
JCP's Gift Registery Number:
Ivestor Relation Contacts:

Customer Service Number for JCP's Online Bill Payment:

USA: 18005274403
Mexico: 001.800.527.
Puerto Rico and US Virgin Islands: 18009818400

Online Website of JC Penney:

The web address of JC Penney is and features online shop categories with information, store locater and order tracking services.

JC Penney's Mobile Platform:

Apart from desktop versio, JC Penney is also avaialble on mobile platfroms accessible through this weblink,

JC Penney Smartphone Apps:

JC Penney is available for several smatphone platforms like Android and iPhone. These apps allows customer to shop; track order; make review; and make payments.

To download JC Penney for Android:

To download JC Penney for iPhone:

JC Penney's Credit Cards:
JC Penney features a line of credit card which enables a customer to shop online or at retail store; pay bill and earn rewards.

JC Penney's Social Networking Links:

JC Penney invites the people to join its social networking pages at Facebook, Twitter, Pinterest, Google Plus, and YouTube.

Join JC Penney on Facebook:

Join JC Penney on Twitter:

Watch JC Penney on YouTube:

Join JC Penney on Google Plus:

JCPenney Address

The address of JCPenney is 6501 Legacy Drive Plano, Texas 75024, United States.

JCPenney Website

The Website of JCPenney is

JCPenney Customer Support Service Phone Number

The customer support phone number of JCPenney is 1-800-322-1189 (Click phone number to call).


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JCPenney Customer Service Number Delineated Here With Complaints and Reviews

Customer care female
Ms. Farrah Pleasant CallsJan 17, 2018

Ms. Farrah Pleasant On Phone To JCPenney Service
My issue is that I purchased a washer and Dryer out of JC Penny. The washer came to me crushed in like a car drove through it, let's just say very damaged as if the delivery/ manufacturer people dropped it and just was going to drop it off to me like nothing happened. I am now having to wait a whole another week for another one, not same week another week of waiting and taking up my whole day waiting. The delivery drop off is far away, I took off of work for a very damaged appliance. Why am I waiting so long for another washer? This has been an inconvenience for me at no fault of my own.

Customer care female
Ms. Sue CallsNov 04, 2018

Ms. Sue On Phone To JCPenney Service
I had the worst time with a JC Penney customer service rep named Greg who claimed he was the manager. He refused to honor a reward that did not expire until 12-31-18. I never used the coupon. Then, he pretended I disconnected when he disconnected the chat. He refused to give me a supervisor name. As a result, I did not place my order. You wonder why JC Penny is not doing well. With horrible customer service, why should the company even succeed? They lost my business. I have a copy of the transcript if anyone wants to read it.

Customer care female
Ms. Lauren Dutton CallsOct 07, 2018

Ms. Lauren Dutton On Phone To JCPenney Service
I bought a king-size fitted sheet from your ultra fit line in March of 2018. Six months from purchase, one of the corner seams opened up from top to bottom. I wash the sheets at normal frequency in a front load washer. We are not wrestling or jumping on our bed or doing anything to stress the sheets to cause this. It appears to be a defect in the sewing. I would very much like to receive a coupon for a new fitted sheet. Thank you,


Customer care male
Mr. Karthik Konda CallsSep 28, 2018

Mr. Karthik Konda On Phone To JCPenney Service
I have purchase Queen Air bed during last thanks giving day, I haven't used or open till last week. When I open and filled up the AIR, the air doesn't stay for a longer time (ie. Within a hour time, it started losing AIR). I do not have bill also because for rebate I have sent the bill to JCPennny. Please let me know how can I proceed now. Currently I am living in MA. If you want I will send the pictures. Regards

Customer care male
Mr. Andrew ski CallsJul 23, 2018

Mr. Andrew ski On Phone To JCPenney Service
Bought a Claiborne men’s watch at the mall. At home while taking out a link I dropped it and the glass chipped on the tile floor. Help $75 investment.

Customer care user complaints